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Business Profile

Motels

Super 8 Motel

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/19/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In Feb, 24, I bought my sister concert tix and reserved a hotel 3 hours away from us at ********************** 8 in ********** for her birthday, June 15. Concert and our reservation was for June 15 -16 Concert started at 730 at *************. We arrived at ********************** 8 around 330. When we arrived, staff took 20 minutes and kept saying she couldnt find our reservation. I had paid for it months ago and was getting frustrated. It was my sisters bday. We still had to get settled and planned on going out for a nice birthday dinner. Finally her manager came over and found our reservation. ***** was so nasty and embarrassed bc she kept fighting with us that I didnt have a reservation and then was embarrassed when her manager found it. I had to provide a credit card to hold on file and while she was processing my card, I asked my sister if she minded eating at the hotel since it was now 330 and we hadnt even gotten checked in yet. My sister teplied to ME that she didnt want to eat at the hotel. She wanted to go somewhere nicer. ********** was filthy and smelled). The clerk screamed at me, I dont like HER attitude.(not mine, the reservation holder-but my guests) Clerk yelled, Im cancelling this reservation. I begged and pleaded with her but she refused. It was getting late and I didnt want my sisters birthday to be ruined or I would have called the police to file a complaint. ***** said I will refund your money and despite my 20 calls there, to this day my money has not been refunded. I did NOTHING to deserve that and all my sister did was say the truth-the motel was not the cleanest and not where she wanted to spend her birthday. Can you please help me get my money back???? I ended up having to pay for another hotel almost an hour away after we just drove 3 hours.

Super 8 Motel is NOT a BBB Accredited Business.

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