We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Retailer

Warmly Decor

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/29/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased to light pendants from the sotre and then:- tracking info unavailable - did not arrive - multiple emails to company without response - multiple voicemails without response - only one response that said "oh check your spam" without any real information about product and no response to any follow up - no reimbursement and no product, ripped off.

    Business Response

    Date: 12/07/2023

    Hi there,

    We sincerely apologize for the delay in delivering your order and appreciate your patience. Upon investigation, the shipment was unexpectedly held up in customs, causing the delay but has been successfully delivered since the complaint was filed.

    We understand the inconvenience and sincerely thank you for your patience during this process. As a token of our appreciation, we would like to offer you a 15% discount for your current purchase. Kindly reach out to us via email so we can process it for you.

    Thank you once again for your understanding.

  • Initial Complaint

    Date:04/25/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction date 11/4/22. We purchased lighting fixures from this company, only to be shorted one of the fixtures, and the other one was received damaged. We attempted on multiple occasions to contact them to have this corrected, but have only gotten responses maybe 1/3 of the time. We are looking for compensation in the amount of $300.90 for the fixtures, plus approximately $100.00 in freight charges

    Business Response

    Date: 06/10/2023

    Hi there, we have processed and shipped the replacement orders as requested by the customer.

    Customer Answer

    Date: 06/12/2023

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: ********

    I am rejecting this response because: They advised us they were shipping the replacements no charge, but they charged our company credit card for the purchase of these replacements; they did NOT ship them no charge. Please see attached e-mail with the confirmation of the charge. 

    Regards,

    *********************

    Business Response

    Date: 06/13/2023

    Hi there,

    So sorry for any confusion but the replacements for the original order (Order ID #***** dated November 9, 2022) were sent free of charge.

    A different and new order was placed by the customer for the same items. Attached is the order page dated April 24, 2023 -- ************************* placed this order on Online Store (checkout #**************).

Warmly Decor is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.