We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Pawnbroker

Capitol City Buy & Sell LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pawnbroker.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/26/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I followewd their procedures and policies as directed. They changed my due date, thus appearing to make me LATE. Thus, taking my family coins and my wife high school ring. I have reciepts, pictures and discriptions of past employees who as of now  are no ***** employed. So they say!                                                                                                                                 

    Business Response

    Date: 03/14/2024

    Capitol city **** offers collateral loans for 120 days. Everytime interest is paid, the load reinstates. As per our system and business operations, if you exceed the 120 days, your item forfeits. We have a system set in place where we send text message notifications and a mobile app. Im sorry you have lost your items.

    At Capitol City ****, the last thing we want to do is forfeit our customers items. However, there are regulations we have to follow. Our company gains more interest in renewing loans and continuing business with said items, then to forfeit.

    we are sorry you lost your items. 

    Customer Answer

    Date: 04/08/2024

    The system they have in place is or was not the problem. The is they changed the dates of my transaction. Their employees were responsible. It was not my fault. I wish to continue this matter. They knew I had know intent to sell nor lose my family items. I'm to fight to prove. Contact your past employees if you want the true. 

    Customer Answer

    Date: 04/26/2024

    Thank you for your service. I will in deed follow through by contacting Consumer Protection. Who in their right mind would allow family coins and jewelry to be taken away. I can not let this rest.

     

     

     

     

     

     

     

     

     

Capitol City Buy & Sell LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.