Complaints

This profile includes complaints for National Acceptance Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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National Acceptance Company has 2 locations, listed below.

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  National Acceptance Company

  4813 Jonestown Rd Harrisburg, PA 17109-1748

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  National Acceptance Company

  PO Box 6368 Harrisburg, PA 17112-0368

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/08/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started a Fitness Program at **************** here in Durham, NC. About a month later in 3/2022 I had to have a hernia surgery and suspended my membership until I was cleared to return. A few weeks later, I started suffering from chronic body pain. Something I have suffered with for over 10 years that comes and goes and causes me to not be able to physically function. National Acceptance sent me an email with the attachment that my Physician needed to fill out in order for me to be exempt from paying the remainder of the bill since I am not able to attend at this time. However, the ONLY method that the company has is via Certified Mail. I work from home during the hours the post office is open and closed and I do not have any more sick days available to take a day to go and send this document. I have the ability from my home office to fax and or scan/email this document back to the company (the same way they took seconds to send it to me)! but all I keep getting met with is "unfortunately." I am still getting billed because they refuse to accept the method in which I am able to get this form back to them. I called them on 08/08/2022 at 09:00 am and was put on hold twice and her answer to me was I can attempt to send it regular mail but the reason for "CERTIFIED," is so that the date can be tracked. Doesn't email and fax serve that SAME purpose regardless of when the document gets read?So please help me resolve this issue.

  Business Response

  Date: 08/29/2022

  Please accept this response regarding **. ******* complaint in reference to her cancellation request. NAC is not a party to **. ******* contract and can therefore not modify the agreement without consent from all parties. **. ****** contacted NAC to request the verification of medical disability form as outlined in her membership agreement initially on May 2, 2022. At this time the process of cancellation was explained to **. ****** as outlined in the membership agreement (attachment page 2, Section 2). As a third-party service provider, NAC has provided all the necessary information to **. ****** to properly cancel her account.
  
  On August 15, 2022, NAC received a cancellation request via certified mail post marked August 10, 2022. The information was documented on **. ******* account and submitted to her fitness program for review. NAC received confirmation from **. ******* fitness program that her cancellation is approved on August 22, 2022. At this time and email was sent to **. ****** informing her that her account was approved for cancellation as of the date she submitted proper documentation on August 10, 2022. The notification also included the condition that all memberships must be paid current at the time of cancellation (outlined in **************** of the membership agreement). Unfortunately, **. ******* membership is delinquent for the payments due 5/25, 6/25 and 7/25.
  
  In conclusion, **. ******* account was approved for cancellation once it is paid current. NAC has relayed this information to **. ****** in a professional manner and has continued to provide accurate information that can be verified by a review of the membership agreement.