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Business Profile

Real Estate Services

Property Records of Pennsylvania

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Real Estate Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/26/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My Mom is 84 years old. She worked with a lawyer after my Mom died to change the deed to the house to her name. At that time, she paid the court to get the deed. (August 2024) In October, she received a letter from Property Records PA that looked like a bill, and she paid the fee that was due of $121.50. I called the company and found out they are a money-making business that searches for any changes made to deeds, and then sends out their scammy-looking letter. I called and explained that my Mom has been in the hospital from Dec 1, 2024, to Jan 19, 2025, and I have moved from ** to ** to take care of her and am now going through her bills. I offered to show the hospital bills to prove my Mom has been incapacitated and also my *** over my Mom, and they were not interested. The *** has been in effect since February 2024, covering errors made by my Mom in paying bills. They said we only had 30 days to ask for a refund. My Mom wrote the check on October 12, 2024. I called on February 25, 2025. I simply want them to refund the money, as they know their letters are very deceptive, and make you think you are paying a tax bill.  My Moms name is ****** Bates 

    Customer Answer

    Date: 02/26/2025

    Sorry. My Moms name is ****** Bates 

    thank you 

    Business Response

    Date: 03/19/2025

    Dear **** ******* and ****** *****,

    Thank you for reaching out. We want to clarify that our property profile reports are completely optional, and our letters state multiple times that there is no obligation to pay. You can disregard the letter if you do not wish to use our service.

    To resolve this matter, we have fully refunded the $121.50 charge. If you have any further questions, feel free to contact us.

    Customer Answer

    Date: 03/19/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    I hope the business knows where to send the refund check and whom to make it out to...  I am afraid to put that information here since you say it is posted publicly.  Please let me know if you need these details for the refund and how I may reply to you securely.

    Thank You,

    **** ******* for ****** *****


  • Initial Complaint

    Date:03/21/2024

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband and I just purchased our first home. Property Records sent us two papers in the mail stating they hold a copy of the only document that identifies that we are the property owners. I left several voicemails and no call back. I also have never received any sort of document from them that they claimed to have. I sent them payment through the mail by check. I will be attaching both papers they sent. The first paper showing $118 has a portion that sent in with the check. The other paper is the second paper they sent me wanting a different amount of $121.00 which I did not pay. I have a photo of the check I made payable to them along with the withdraw from my account if you need that as well.

    Business Response

    Date: 04/03/2024

    Dear *****************************,

    Thank you for your message, and I'm sorry for any confusion. We offer optional property profile reports and do not bill without consent. It seems theres been a misunderstanding, and we take your concerns seriously.

    If youve sent a check for a service you havent received, please provide details like the check number and transaction date. Were committed to resolving thiseither by issuing a refund or sending the report as per your preference.

    Please contact me directly at **************** for a quick resolution. We value your trust and look forward to resolving this matter to your satisfaction.

    Customer Answer

    Date: 04/04/2024

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: 21465127

    I am rejecting this response because: your information stated on the paper you sent us is false information. You are not the only people who hold the information on our property and also made yourself out to be a deed holder. I am needing a full refund of the money you took from us from false statements made sent in the unwanted mail we received.  


    Regards,

    *****************************








    Customer Answer

    Date: 04/16/2024

    I have received no refund, no mail from the company whatsoever, and no explanation for the false information they claimed to have. 

  • Initial Complaint

    Date:12/29/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This outfit - Property Records - recently sent an invoice to us, which included all of our property information. In that invoice, they are attempting to solicit us to buy their property profile for a fee of $115.50 which would apparently includes a copy of our deed. This is something we can obtain for ourselves at our local county office at a much lower cost. Property Records is using their software to search new or modified public records and employing a deceptive format for their communications which may mislead homeowners into believing they must pay this unnecessary fee. This isn't the first solicitation letter we've received by similarly named companies using the same tactics.We want our information removed from Property Record's database and for them to cease all contact with us.

    Business Response

    Date: 01/16/2024

    Dear *****************,

    Thank you for bringing your concerns to our attention. We understand that receiving unexpected mail can sometimes lead to confusion, and we apologize for any inconvenience our promotional letter may have caused.

    We would like to clarify that our service, offering a property profile report and a copy of the deed, is entirely optional for new homeowners. Our goal is to provide valuable information that can be beneficial for homeowners, but we understand that not everyone might require these services.

    As stated clearly in our letter, this is not a bill or an obligatory payment request. The letter is intended to inform homeowners of the services we offer,allowing them to choose whether or not they would like to take advantage of them. There is no obligation to respond or pay if you decide that the service is not needed.

    We are committed to transparent and ethical business practices, and we regret any confusion our letter may have caused. We take customer feedback seriously and will review our communication methods to ensure clarity and prevent similar misunderstandings in the future.

    If you have any further questions or concerns, please do not hesitate to contact us. We are here to assist and provide any necessary clarifications.

    Sincerely,
    Property Records of PA

    Customer Answer

    Date: 01/16/2024

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: 21067347

    I am rejecting this response because:

    The business did not indicate that it will comply with my request to remove our information from its database and cease any further contact with us regarding our property in Pennsylvania.

    Regards,

    *****************








    Business Response

    Date: 03/04/2024

    Dear *****************,
    Thank you for reaching out to us regarding your request to be removed from our mailing list. We value your privacy and understand your desire to have control over the information you receive from us.

    We assure you that we take your request seriously and we will remove your contact information from our mailing list as soon as possible.We apologize for any inconvenience this may have caused and appreciate your understanding.

    If you have any further concerns or questions, please don't hesitate to contact us.

    Thank you for your cooperation.

    Best regards, 

     

    Property Records of Pennsylvania

    Customer Answer

    Date: 03/05/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    *****************

Property Records of Pennsylvania is NOT a BBB Accredited Business.

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