Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 16, 2025, I entered into a contract with ************** for a custom t-shirt order for my business. During my visit to their physical store and through email communications, I clearly requested that our logo be placed at the neck area on the back of the shirts. That same day, the owner emailed me a quote that specifically included neck placement, which I approved in writing. On May 20, the owner informed me that she had ordered the artwork for the shirts and that production would begin that week. Between May 20 and May 27, we had no direct communication. On May 24, I received an invoice that listed an incorrect logo placementthis was the first and only time this change appeared, and it came after production had already been completed. Despite the invoice discrepancy, I made payment on May 27, assuming the shirts had been produced according to our original agreement. When I picked up the shirts on May 28 and saw the incorrect placement, I immediately contacted the owner and referenced our previous email communication and the original quote. I initially asked how the issue could be fixed so that the shirts could still be usable, but I was told the placement was permanent and nothing could be done. After several exchanges and pointing out the documented discrepancy, the owner offered only a $130 replacement credit on a $2,515 order. Throughout our communication, she repeatedly shifted the blame onto me and refused to acknowledge any error, despite clear evidence showing otherwise. I am requesting a fair resolution in the form of either a full reprint of the shirts with the correct logo placement, as originally agreed upon, or a refund that reasonably reflects the significant impact of this error on my ability to use the product for its intended business purpose.

  Business Response

  Date: 06/06/2025

  The statement from Yinz & Yappers (Y&Y)correctly summarizes the communication that occurred between May 16 and May *******. Because discussions over email can sometimes be challenging, we encourage customers to come into our store to discuss clothing options as well as design and placement. As noted in the statement, Y&Y visited the store to go over the details of the order with me and my staff.  My store manager, my printer and I were all present to help discuss this order to ensure that we produced the desired product.  Clothing options were shown and discussed, and decoration placement was also discussed.  My store manager showed the front and the back placement to her.  Y&Y asked about the placement of the artwork on the back of the shirts at that time.  My store manager shared with her that our normal placement is approx. 4 inches down from the back collar line, referred to as an upper back placement or neck placement as indicated in both the quote and the invoice.   Y&Y asked if that is normal and we responded that it was, to which she verbally replied yes,that was ok with her.  After this discussion all parts of her order (clothing and heat transfers) were ordered and then added to our production schedule.  All clothing was provided on time and was decorated as agreed during the in-store visit with the back logo placed in the neck or upper back area (4 inches below the back collar).  Y&Y came to the store to pick up the order once it was complete less than 2 weeks later.  I showed her the finished products (both front and back) to allow her to inspect the product and helped her load them into her car.  Her only comment at that time was they turned out great.  She raised no complaint of any kind about the product to me after her in store inspection.  She then left with the order.  LNJ Spritiwear provided the correct items, on time and of high quality as ordered and agreed to by Y&Y. Despite delivering the items as agreed to, Y&Y insisted on a full refund for the items as indicated in her complaint.  Since we provided the items as ordered, we did not offer a full refund and offered an approximately 5% discount on the order.

  Customer Answer

  Date: 06/06/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint nor is it an accurate representation of how the situation unfolded.

  For your reference, details of the offer I reviewed appear below.

  
  Regards,
  
  ******* *******