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Business Profile

CPA

North Penn Tax

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/03/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    North Penn Tax has been filing my US IT Return for the last 4 years. For Financial Year 2023 I submitted the documentation on 10-Apr-2024. I go acknowledgement on email that the Tax Return was being reviewed and than an extension will be filed. I have been following up over email, phone and other options to no response. I got a note in June that they will revert but have not gone any response. However, the return has not been filed for 4 months and the documentation noting the extension is also missing from the customer portal.

  • Initial Complaint

    Date:10/30/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired ************** to complete tax returns for 2022 for me personally and my two businesses on February 3, 2023. I gave ************** an $800.00 retainer. ************** never completed any of my returns and has given me months of excuses. He said the returns were completed in July but I never received them. He continues to tell me they're completed but I never receive them and he continues to give me excuses why he skips our planned meetings. At this point I haven't even seen evidence that he has performed any of the work, filed appropriate extensions. I decided to revoke his access to our accounting software because there was no evidence he ever even logged in. This was after he told me for the 6th time I would have my returns by the end of the week. Turns out he needed the access because he didn't complete the work. Now I have no returns, don't know how to do this myself and am wondering what type of penalties and interest I may be accruing at this point. I have hired an attorney and we have filed a civil complaint against him.

North Penn Tax is NOT a BBB Accredited Business.

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