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Business Profile

RV Dealers

Campers Inn RV in Philadelphia

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/28/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The dealer recommended an extended warranty which we were told covered everything. We had a repair a few months ago and the warranty company stated that the repair was not covered and then we found out that many items are not covered. We contact the dealer in October to cancel the warranty. The dealer refuses to even respond and has not canceled the warranty. The total is $5,493.00 and we are entitled a pro-rated refund.

    Customer Answer

    Date: 11/29/2023

    The company did finally respond to me after I left a negative review yesterday. Today, they emailed me a cancelation form to sign. 

    Business Response

    Date: 12/04/2023

    ***************** contacted Campers Inn by email on October 31, 2023 about canceling the *** extended service contract they had purchased with the **************** motorhome they purchased from Campers Inn.

    Unfortunately our Business Manger had resigned a week earlier on October 14, 2023 and that is the only person in the dealership that can process *** cancelations. 

    Our new Business Manager started on November 1, 2023 and unfortunately we had a backlog of contracts and cancelations that had accumulated and it has taken a little time to get caught up.

    ***************** *** contract cancelation has been put into process as of 11/30/23 and *** with send a prorated refund to **** ** ******* who is the lien holder on the motorhome.

    We apologize for the delay, unfortunately we were without a Business Manager for several weeks and that is what caused the delay in cancelation

Campers Inn RV in Philadelphia is NOT a BBB Accredited Business.

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