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Business Profile

Air Conditioning Contractors

J. Halligan HVAC & Fuel Oil
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/24/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been ordering oil for my home from J ***************************** for almost 10 years in amounts 150 gallons each time. My tank was more than half full. I called J ***************************** ordered 150 gallons of oil Tuesday 8/20/24 and paid $568.00 in full by credit card on Tuesday. On Thursday 8/22/24 I received a voicemail from a male that stated he was the J ***************************** oil deliver driver. He stated that he knew I ordered 150 gallons of oil but he accidentally gave me 204 gallons of oil. He left a bill at the door for $775.75. What did he do with the other 54 gallons of oil? That's impossible, we monitor our oil use and 54 gallons more would not have fit in our tank. I called Halligan and their response is they want to know if I want to charge the rest to my credit card or make payments. That's Fraud

    Business Response

    Date: 09/16/2024

    Dear Mrs. ********* style="color: rgb(60, 64, 67); font-family: Roboto, Arial, sans-serif; letter-spacing: 0.2px;">
    I hope this message finds you well. I wanted to address the recent delivery issue regarding the 204 gallons of fuel instead of the 150 gallons you ordered. Given that your tank size is 275 gallons, this means you had approximately 71 gallons in your tank at the time of delivery.

    I want to assure you that this was not an act of fraud. Our team made every effort to explain the situation to you, but I understand that you were upset, which is completely understandable as no one likes unexpected charges.

    I have tried to reach you by phone and left several messages, but have not received a response. Please call our office at your earliest convenience and ask for me, Mark *********************** so we can resolve this matter.

    Thank you for your understanding.

    Best regards,
    Mark Halligan

    9/2/24 sent

J. Halligan HVAC & Fuel Oil is BBB Accredited.

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