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Business Profile

Auto Repairs

Joe's Automotive

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/30/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: 21779572

    I am rejecting this response because there were no issues with my car when I brought it to the shop; the problems only arose after the alignment was performed. As evidenced by the receipt, there was no mention of any defects at the time of service. Given the shop's 30-year history, they should have informed me of any suspension issues either before or after the alignment. The fact that they overlooked this issue could have resulted in a serious accident. I do not accept the offer, as I have no assurance that further issues won't arise if I return. My initial experience was poor, and I would prefer a refund. I am only requesting the amount I paid and not compensation for the time and effort I expended due to their negligence.

    Regards,


    ******* *****








    Business Response

    Date: 06/12/2024

    When the customer arrived, I asked him what his reason was for wanting an alignment on his 2012 ***** ES350. Our shop has been in business for 50 years under my ownership, and the ************** has 37 years experience. The customer only expressed that the vehicle needed an alignment. We aim to fix the problem when a customer comes in with a car. The customer did not share any specific problem. The tech set up the car and performed the alignment. The rear settings were very much out of adjustment, so the tech made the proper fixes. This is evidenced on the submitted alignment spec sheet that the customer provided. With no initial complaint from the customer, there was no way to know or reason to look for any damaged parts. The customer paid and went on his way. The next day the customer did return with a complain of looseness. Upon inspection, now that the car was in proper alignment, it was clear that the rear control arm was causing the problem. Again, the customer never expressed an inspection of parts or shared any problem or reason for the initial alignment. 

    The customer expressed that he would fix the vehicle himself. At that time, I offered the customer a FREE re-alignment after he replaced the parts. 

    Not every repair shop in the area has the top level alignment equipment and service we have. We, in fact, complete alignments for approximately 30 other repair shops. 

    We offered to complete the re-alignment at no charge, and we still stand by that. 

     

     

Joe's Automotive is NOT a BBB Accredited Business.

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