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Business Profile

Italian Food

Buona Sera Ristorante

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Italian Food.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/10/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked a 12:30 pm lunch reservation for July 21st. My guests heard where I booked and did not want to dine there. I called prior to the reservation to cancel and double checked/ASKED if it was okay to cancel and to make sure I wouldn't be charged. She said "It is okay to cancel, you won't be charged. You were the only reservation anyway." THEY CHARGED ME $45 and will NOT refund my money despite telling me there wouldn't be any financial consequence for doing so. The owner said due to the "Open Table" policy, there was nothing he could do and would just "talk to the woman" about why she said this. This restaurant LIED to me, took my money, won't return it, and did nothing to fix the situation. I told the owner if she confirmed on the phone that I would be charged, my guests would have gone there to eat so I wouldn't lose money. They lied and won't return my money.

    Business Response

    Date: 10/10/2024

    To whom it may Concern

    In response of the complaint about the fee charged for not full filling the reservation

    i have uploaded a video of the policy every costumer receive before completing the reservation

    we have a written policy on open table to prevent any inconviniences for our business.

    in regard to the lady stating that she called to cancel, and being told that the fee will not be applied is false.

    Our staff are highly trained proffessionals, with the knowledge of all our policies, and no one will be giving false information.

    We are willing to resolve this issue in the best possible way. We apologize for the deleted response. 

    Please let us know how can we get this matter resolve the possible way

    Sincerely 

    Buona Sera Restaunt Team.

     

     

Buona Sera Ristorante is NOT a BBB Accredited Business.

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