We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Portrait Photographers

Clair Pruett Studios, L.P.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Portrait Photographers.

Complaints

This profile includes complaints for Clair Pruett Studios, L.P.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Clair Pruett Studios, L.P. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/27/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business charged me over $2,000 for a service that was not what was advertised. As a photographer they showed us many things that would be appealing to any young couple getting married and gaurenteed us that we would always be able to get our photos in the event that we would loose them. When I emailed them for my photos from 2020 they informed me that they did not have them any longer. The main photographer (**** ******) that we paid over $2,000 Brought politics to my wedding walking around with a "***** sign" and drank more alcohol then most of my guests. The few photos that were received of me and my new husband were nothing a couple wants. I have no full body shots with my husband besides with a mask on. The main photographer (****) was given a list of photos that he asked us for that we wanted that he would be sure to take on the day of the wedding .. he did not take any. I have 0 photos with my mom, MIL, FIL, BIL, brother, SIL or OUR CHILDREN!

      Business Response

      Date: 03/19/2023

      The wedding was 2 1/2 years ago, in the contract that they signed, any issues are to be adresse is within a year of the release of the photos. We suggest all of our clients save their photos and video on an external drive, since technology is not perfect. They have 90 days from the release of photos to request products in their package.
      We went above and beyond for this. client. They had to change the date of the wedding from the original date that was booked due to Covid, so we accommodated without an extra charge. They asked for a sneak peak that we released at no extra charge, even though we charge $195 for that extra feature. 
      They have been smearing our name from day one. Multiple horrible reviews from the beginning. Seems as a personal vendetta, including personal attacks on character. 
      We have a clear contract that every client receives. If they continue, we will be filing a law suit. We can not be responsible for their irresponsibility to save thair photos from 2 1/2 years ago, and hold us reponsible. 

    Clair Pruett Studios, L.P. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.