Complaints

This profile includes complaints for Woodward Properties's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Woodward Properties

  PO Box 1260 Havertown, PA 19083-5860

• 

  Woodward Properties

  4920 City Ave # 200 Philadelphia, PA 19131-1444

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/02/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/25/24 I received an email asking about which spot was my car parked. I called the property manager (**) back and she said there were witnesses that said I had a car parked in my spot that did not have any tags on it. ** said the car was silver and some make/model I forget. I told her that my car was w/ me at work and there was no car parked in my spot. She continued to question me asking me did I have this car with no tags. I told her my car was w/ me. Then she questioned me about what kind of car I had and my husband. I told her what kind of car I and my husband have. On 4/26/24 we get a msg from the rental app and an email from the ** saying when will be paying our rent. There were also filing fees charged to our acct. I sent an email and I went down to the office to find out what was going on. I explained that our rent was paid. I told her my husband would bring down the money order (**) receipts. He did and she said she would send it to corporate office **** and see if they would take the fees off and straighten out our acct. My husband went to the post office to start an investigation. He was told the ** were cashed 5 days later. We let the ** know. I was so worn out that Monday and Tuesday I had to stay home from work. It was very stressful. I followed up Monday but she hadn't heard anything. She would get back to us. On 4/30 I got an email saying ** found the ** and all charges have been cleared. On 5/1 taped to the door was a court hearing for eviction. I spoke to the ** who contacted **. I was also told she didn't know who put it on the door but she was sorry I felt that way b/c I told her I was angry and embarrassed. She tried to encourage us to use their app to pay or to give her the ** to make sure pymt got to them. I told her the ** got there but ** did not update our acct. Again she said pay it on the app/me. I am writing this b/c I still feel embarrassed, harassed and targeted which I told the **. I have never had this happen to me before.

  Business Response

  Date: 05/09/2024

  
  To Whom It May ********************** accept this letter as our response to a BBB Complaint (ID ********* submitted by *************************. We regret that **************** had a negative experience and apologize for any confusion and/or inconvenience that she may have experienced as the result of a clerical error that occurred with her account. We appreciate **************** working with us and providing the necessary documentation/receipts to resolve this error and hope that **************** will consider remaining a valued resident of Woodward Properties. 
  
  Thank you,
  The Woodward Properties Team 
  

  Customer Answer

  Date: 05/09/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21659506
  
  I am rejecting this response because: while I appreciate the acknowledgement of their error for the rent they made no attempt to rectify the issue with questioning my car or acknowledgement about putting an eviction notice on my door.  Additionally, I asked to be released from my lease on 8/1/24 or before if we could find suitable housing as well as receive our security deposit so I can move out of a place where I feel harassed and embarrassed.  They made no mention of this request.  They hope we stay because they value us but I don't feel valued I feel targeted. 
  
  
  Regards,
  
  *************************
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 07/18/2024

  To whom it may concern,

   A member of our team spoke with **************** this morning and we believe that this claim has been resolved. 

   

  Thank you,

   ****** Woodward

  Customer Answer

  Date: 07/22/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  
  

• Initial Complaint

  Date:03/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since moving in Aug. 2023, we have been locked inside our apartment twice, made two requests for a toilet detatching from the ground, made two requests for a watermark and crack on the ceiling that continued to get bigger, and three requests to address the ***** issue we were having. Maintenance allegedly fixed everything the first time it was requested, but per our pictures and need for a 2nd request, it was not fixed. Upon the third request regarding roaches, we tried to be considerate and give a 60 days notice even though we had not been living in the apartment since the first ***** request. We paid 3 months of rent already while the roaches were there and "being taken care of". So we are paying another 2 months rent to fulfill our 60 days notice. The company is telling us we still have to pay yet another 2 months rent on top of all of this because we are "breaking our lease" early. I have contacted them on multiple occasions, sent them pictures, and a breakdown of the dates of our requests and their time of "fixing" it. All they tell me is that if they know they fix it and they have fixed everything in a "reasonable" time. So interestingly they told me "it takes time to get rid of roaches" however, they never offered us any discounted rent for the area that was unlivable (which we did not live in any of the apartment during this time", and again are now asking us to continue paying because we didn't notify them that there was a continual problem within a reasonable time. We were not asking for any of our rent back or any credit for the 3 months we could not live there, nor for the 60 days notice we gave. All we asked is that we should not be charge the 2 months lease breakage fee since the apartment had not been habitable for the past 3 months.

  Business Response

  Date: 04/01/2024

  To Whom it may concern:

  Please accept this letter as our response to the complaint filed by ********************* (Complaint ID: *********. We regret that **************** was not happy with her experience and that there was some confusion concerning her move out charges. Our team spoke with **************** this afternoon and assured her that she would not be charged the lease breakage fees that she was concerned about. We believe this complaint has been resolved. 

   

  Thank you,

  The Woodward Team

  Customer Answer

  Date: 04/02/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I appreciate their phone call from, I am assuming upper management and their understanding and acknowledgement to my complaint. 
  
  Regards,
  
  *********************
  
  

• Initial Complaint

  Date:03/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There have been leaks and flooding in the apartment I rent at ********************* Apartment every time it rains since I moved in July 2022 which has lead to growth of mold. The property management has been doing temporary fixes which keeps failing when it rains. In December, it rained, I was out of town, the tenants below me complained about leak, they came "fixed" it, I know this because I was called to ask permission to enter the apartment and then I saw it via security footage. Then again of the weekend of March 1st, it rained quite heavily, and there was a flooding near the balcony door and somehow mice came in. too. I called and told them I need to vacate on Monday and I can't leave in this situation, on Tuesday I emailed them notice. Now they are charging me outrageous amount of lease breakage fees and one months rent, as I didn't give full 60 days notice. When I resigned the lease, I emailed them list of the things wrong with apartment and needs to be fixed as soon as possible, and flooding near balcony was one of them. Out of that, barely anything was fixed. Now they are claiming they are trying help me, but they only took me seriously after I sent them notice on 5th, few minutes later the property manager opened a work order. They sent me a notice to vacate on 15th, but I had already found another apartment in that week because I was so sick and worried about staying there especially because of the mold. The technician contact me to come on 14th, but I was not home, so he spray mold killing liquid on 18th.They are charging me the following, I haven't paid but it's due soon;Per diem charge, 33 days late notice Due on 03/25/2024 $1,593.90 Lease Breakage Fees Due on 03/25/2024 $1,449.00

  Business Response

  Date: 04/01/2024

  To Whom it May ********************* accept this letter as our response to the complaint filed by ******************************* (Complaint ID *********. We regret that ************** feels as thou her experience with Woodward Properties was not a positive one and we hope she is happy in here future home. There seems to be some confusion here in that we are not charging ************** any lease breakage fees per the attached notice to vacate that ************** should have received via hand delivery on or around 3/20/24. If ************** has any additional questions we would be happy to go over everything with her and we can be reached at the following number: **************.

   

  Thank you,

   The Woodward Team

• Initial Complaint

  Date:03/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Buzzer system on the front door, which rings a resident's apartment so that they may let a visitor in to the building, has not been working for over a month, again!!! I have constantly reported this to Woodward properties, their head office, theirClifton Heights office, their maintenance department, and it still is not fixed. I am power of attorney to my special needs cousin who lives there. Daily, she has nurses, aids, therapists, and other professionals coming to take care of her, and they cannot get in the building. It is a huge hazard, and she has sufferred tremendously as a result of Woodward Properties neglect. I have talked to a lady named ****, who supposedly runs the office for that property. She has told me the buzzer system is vey old, needs constant repair, but refuses to replace it. Consequently, whenever they eventually do repair it, it stops working within a day or two and we are back to square one.

  Business Response

  Date: 04/10/2023

  To whom it may concern,

   Please accept this letter in response to BBB Complaint ***********. We understand that this complaint was filed as a result of the intercom system at the property not functioning properly. We appreciate you bringing this issue to our attention and we want to take this time to confirm that the issue has been resolved and that the intercom is now functioning as it should. Please also be aware that the issue was not with the intercom itself but with the telephone service provider. At Woodward Properties it is our team's mission to exercise the highest levels of pride, integrity, and passion while providing quality apartment homes in well maintained properties at an affordable price and we appreciate your continued tenancy at the ********* ***** Apartments. 

  Thank you.

• Initial Complaint

  Date:10/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have lived in my current apartment since October of 2021. On 9/13/2022, shortly after renewing my lease, I saw a bedbug on my bed, despite having no history of bedbugs and having purchased a brand new mattress and bedframe upon moving into my apartment. I immediately notified the management, and their in-house exterminator came to do a chemical treatment, after which there was no follow-up. On 10/3/2022, I woke up to bed bug bites on my arms and back, and notified the management. Their in-house exterminator came again and did the same treatment. There has been one more treatment since (on 10/18/2022), but as recently as Friday (10/21/2022) night I have continued to be bitten by bedbugs, and am currently witnessing greater bedbug activity than I have at any point previously. I have spent over $100 and countless hours laundering all of my clothes, linens, and fabric belongings and purchasing airtight storage containers, bed bug interceptors and traps. This infestation is taking a serious toll on my health, psychological wellbeing, and quality of life.Despite their legal obligation to resolve this infestation in a timely manner, Woodward Properties is failing to maintain a habitable living situation for me as a resident by continuing to use treatments which are clearly ineffective. I have also learned that my building has a history of bed-bug complaints from as recently as one year ago, which suggests that the current infestation in my apartment is the product of building-wide mismanagement.As resolution, I am requesting that (1) Woodward Properties hire an outside, accredited exterminator to address this infestation in my apartment using heat and chemical treatment; and (2) I be reimbursed for my rent for the period in which my apartment has been infested (and for however long this infestation continues). If this infestation is not resolved, I may be forced to vacate my lease under the clause of habitability.

  Business Response

  Date: 11/16/2022

  11/16/22 
  

  To Whom It May Concern: 
  Please accept this letter as our response to a complaint filed with the BBB by ******* ******. (ID: ********). Our team's mission is to exercise the highest levels of pride, integrity, and passion while providing quality apartment homes in well maintained properties at an affordable price. When we learned of *** ******'s issue on September 13th, 2022, we responded as quickly as possible. Our licensed exterminator treated *** ******'s apartment that same day (9/13/22). When we received *** ******'s second request for service on 10/3/22, our licensed exterminator treated her apartment the very next day (10/4/22). Our team is in regular contact with *** ****** and committed to ensuring that any issues with her apartment are resolved as quickly as possible. 
  

  Connor W******* President and CEO 
  Woodward Properties