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Business Profile

Rentals by Owner

Woodward Properties

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Woodward Properties's headquarters and its corporate-owned locations. To view all corporate locations, see

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Woodward Properties has 2 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:03/31/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The Buzzer system on the front door, which rings a resident's apartment so that they may let a visitor in to the building, has not been working for over a month, again!!! I have constantly reported this to Woodward properties, their head office, theirClifton Heights office, their maintenance department, and it still is not fixed. I am power of attorney to my special needs cousin who lives there. Daily, she has nurses, aids, therapists, and other professionals coming to take care of her, and they cannot get in the building. It is a huge hazard, and she has sufferred tremendously as a result of Woodward Properties neglect. I have talked to a lady named ****, who supposedly runs the office for that property. She has told me the buzzer system is vey old, needs constant repair, but refuses to replace it. Consequently, whenever they eventually do repair it, it stops working within a day or two and we are back to square one.

      Business Response

      Date: 04/10/2023

      To whom it may concern,

       Please accept this letter in response to BBB Complaint ***********. We understand that this complaint was filed as a result of the intercom system at the property not functioning properly. We appreciate you bringing this issue to our attention and we want to take this time to confirm that the issue has been resolved and that the intercom is now functioning as it should. Please also be aware that the issue was not with the intercom itself but with the telephone service provider. At Woodward Properties it is our team's mission to exercise the highest levels of pride, integrity, and passion while providing quality apartment homes in well maintained properties at an affordable price and we appreciate your continued tenancy at the ********* ***** Apartments. 

      Thank you.

    • Initial Complaint

      Date:10/23/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have lived in my current apartment since October of 2021. On 9/13/2022, shortly after renewing my lease, I saw a bedbug on my bed, despite having no history of bedbugs and having purchased a brand new mattress and bedframe upon moving into my apartment. I immediately notified the management, and their in-house exterminator came to do a chemical treatment, after which there was no follow-up. On 10/3/2022, I woke up to bed bug bites on my arms and back, and notified the management. Their in-house exterminator came again and did the same treatment. There has been one more treatment since (on 10/18/2022), but as recently as Friday (10/21/2022) night I have continued to be bitten by bedbugs, and am currently witnessing greater bedbug activity than I have at any point previously. I have spent over $100 and countless hours laundering all of my clothes, linens, and fabric belongings and purchasing airtight storage containers, bed bug interceptors and traps. This infestation is taking a serious toll on my health, psychological wellbeing, and quality of life.Despite their legal obligation to resolve this infestation in a timely manner, Woodward Properties is failing to maintain a habitable living situation for me as a resident by continuing to use treatments which are clearly ineffective. I have also learned that my building has a history of bed-bug complaints from as recently as one year ago, which suggests that the current infestation in my apartment is the product of building-wide mismanagement.As resolution, I am requesting that (1) Woodward Properties hire an outside, accredited exterminator to address this infestation in my apartment using heat and chemical treatment; and (2) I be reimbursed for my rent for the period in which my apartment has been infested (and for however long this infestation continues). If this infestation is not resolved, I may be forced to vacate my lease under the clause of habitability.

      Business Response

      Date: 11/16/2022

      11/16/22 

      To Whom It May Concern: 
      Please accept this letter as our response to a complaint filed with the BBB by ******* ******. (ID: ********). Our team's mission is to exercise the highest levels of pride, integrity, and passion while providing quality apartment homes in well maintained properties at an affordable price. When we learned of *** ******'s issue on September 13th, 2022, we responded as quickly as possible. Our licensed exterminator treated *** ******'s apartment that same day (9/13/22). When we received *** ******'s second request for service on 10/3/22, our licensed exterminator treated her apartment the very next day (10/4/22). Our team is in regular contact with *** ****** and committed to ensuring that any issues with her apartment are resolved as quickly as possible. 

      Connor W******* President and CEO 
      Woodward Properties 

    Woodward Properties is NOT a BBB Accredited Business.

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