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Business Profile

Hair Care

Afro Latina Hair Extensions Limited Liability Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hair Care.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/11/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    May 23, 2022 I purchased a pack of extensions from this business which I’ve been buying from for more than 5 years. Never had a complaint about the product till this day. I contacted them on September 2 to explain that the product that was sent was defective, and not the quality I paid for ($142.50) It took a month for me to be able to speak with a supervisor, who simply says that regardless of the fact that they sold me a defective product, based on they policy, the guarantee already expired. It’s sad and frustrating to see business try to steal people’s money in such way. He could have certainly make an accommodation, especially after seeing a video that was sent to them where they could clearly see that the hair was defective. I asked then to either exchange it or to reimburse me my money which they declined. I do not want anyone else to experience what i am experiencing, for a business to think they can sale you a defective product and try to get away with it using a “company’s policy”. I will truly appreciate it if the BBB can help me resolve this issue.

    Business Response

    Date: 11/11/2022

    May 23, 2022, ***** ******* bought a pack of hair extensions with the value of $142.50, and on October 8, 2022, contacted us to notify that the product was defected 5 months after her purchase, a copy of the purchase policies along with the receipt was attach to the package 

    The policies of Afro Latina Hair Extensions are very clear where it indicates that after 15 days of your purchase they are not subject to changes or returns, each customer who buys our product receives the exchange and return policies and the purchase invoice also indicates it and it is explained to the customer before making any purchase of our product. 


Afro Latina Hair Extensions Limited Liability Company is NOT a BBB Accredited Business.

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