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Business Profile

Newspaper

Hazleton Standard Speaker

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/05/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Numerous missed newspaper deliveries for the last 2 months. I call and complain and all they tell me is that my subscription will be extended ( but fail to provide a date) Also I cannot find it in my account. There is no issue, however, of them charging my credit card $21.66 per month. This business is not holding up their end of providing a consistent service. I am keeping track of all the missed papers since I renewed the service on 12/05. Missing papers are as follows: Dec. 5,6,7, and 21. Jan. 11 and 25. Feb. 5 (and I am sure there will be more). When I call to file a complaint, I am told we will talk to the carrier and we will extend your subscription. I cannot even see anywhere in my account that tells me when the new expiration date is after missed deliveries. My most recent emails and their answer is attached. No one from the ****************** contacted me either. I have never had so many issues with this newspaper in the 20 years or so that I have been subscribing to the Standard Speaker. Since new owners took over in the last year or so, the service really went downhill.

  • Initial Complaint

    Date:11/09/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June ******* I paid ****** to the standard speaker, check number 263 for a year subscription to be delivered to my home at ******************************************************************. On august 25 I did not receive my paper. On June 27, 29 and 30 I did not receive the paper. I contacted the Standard Speaker each day through an automated system. Then on August 30 I spoke to ****** who said my subscription would be extended and the problem would be rectified. However, the problem was never rectified. I did not receive the paper september 6, 7, 8, 9, 10, 11, 12. On September 12 I spoke to *** who said a complaint would be made to the distribution center. That this problem would be resolved. Then on September ***************** October 1, 3,4,6,12,13,16,19,20,23,26, I did not receive the paper. I have spoken to Iris and raine a number of times and each time I am told this matter would be taken to the distribution center. I ask about credit but I am told that the system must be updated and at times I am given incorrect extended subscription dates. All I want is my newspaper. I have asked if I there was another number or email to lodge my complaint and I get no where. Can you help me?

    Customer Answer

    Date: 11/11/2024

    On Sunday, November ******* I again did not receive my paper.  I called and told the standard Speaker that I again had not received the paper.  I was told that I could read the paper on line.  I told them that this is not an option as I had difficulty and could not print out all the information that I usually cut out of the local paper as well as other issues.  I also said that when I filled out the subscription, the option was made available at that time for an e-edition but I did not sign up for that.  Rather I wanted the hard copy paper.

  • Initial Complaint

    Date:11/06/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ?We are customers of the ********************** (PA) ***************************************** newspaper and have been since the mid-1980s. Our monthly payment is charged to a credit card account that they have on file.Since the end of September our newspaper delivery has been missed 9 times. When we call ************ to report a missed delivery we get an automated attendant which takes our information apologizes and tells us that there has been a complaint registered and your subscription has been extended. Theres nothing they give us that tells us the truth of this statement with regards to the subscription being extended, And therefore no credit for missed deliveries ever shows up on our credit card account. How do we know that our subscription is being extended if there is no paper trail or record? Occasionally your call will actually be transferred to an answering service thats located somewhere in the ***********. They tell you the same thing as the automated attendant, that there has been a complaint registered and your subscription has been extended. When you give them additional information stating how often youve been missed in the last couple weeks they tell you that they are going to send a message to the Distribution manager. So either theyre not sending a message to the distribution manager or he or she isnt doing anything about **** have also sent messages to the following email accounts we found on their website concerning the missed deliveries and we never get a response to our email, any corrective action, feedback, or resolution to the problem. The process just keeps repeating itself over and over again. They simply dont care that this is happening, and they must know that they have problems or they would not have subcontracted their phone calls concerning this to a foreign ************************************************************************************************************ - no response ******************************** no response *************************** not a valid email address

    Customer Answer

    Date: 12/04/2024

    Problem has not yet been resolved and they are still missing deliveries to us on a weekly basis.  It is obvious this company does not care about their customers.

  • Initial Complaint

    Date:09/27/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have contacted the Standard-Speaker a dozen times trying to resolve a delivery dispute. I pay them for the paper and home delivery. However my paper is being delivered to anywhere besides my front porch to my home. My porch is approximately ************************************************************** the gutter, on the public sidewalk where I know a few times someone has taken it, under the bushes in front of my house where I can not retrieve them. I am a senior citizen and it is difficult to go out every single day and search for it. I am worried even more so now that the winter season is coming with risk of falling. This has been going on literally for several years. I have never been contacted by anyone from the Standard-Speaker circulation **** to try and resolve this matter. I have called the phone number for circulation only to have the call answered by an off-shore answering company. They do record my calls and I have asked several times to be contacted by a supervisor of circulation and as of today, I have never been called. Hoping the BBB can help or suggest how to resolve it. Thank you.

    Customer Answer

    Date: 10/24/2024

    It has been almost a month and the delivery of my newspaper to my home has gotten much worse.  I now have been finding the paper in the street next to my driver's side of my car.  I feel like I am being ripped off for the price of the paper and the delivery.  If you have any advice as to anyone else I can contact in this matter I would greatly appreciate it.   I am about ready to contact the ** of PA.  Thank you for all of your help in this matter.

  • Initial Complaint

    Date:09/08/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Since Aug 13th, I have experienced a problem with the delivery of my newspaper subscription. I called the number listed in the paper no less than 10 times, and the call is sent to the ***********. They claim they file reports, but nothing changes. I paid the recent price increase, but the service is terrible. There is no way to contact anyone. The numbers in the newspaper are always busy, and the paper was recently purchased by an investment group who do not seem to care, just take your money and not provide a service. I never get a Sunday paper, and I wonder what the carrier does with the papers. My wife uses the grocery store ads, but we can no longer do that, and there is no one to contact to explain the problem. Please help, I do not need the aggrevation, since I recently had a stroke. I know its sounds like a small problem, but my frustration level is extremely high, dealing with the Hazleton Standard Speaker, and an unhappy wife.I'm

  • Initial Complaint

    Date:07/26/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have not received my daily newspapers now for over 2 weeks. So I call customer service and I am told each call that someone will call me back between ***** hours. I have not received any call backs for the reason Im not receiving my newspaper. I pay ahead of time on my credit card so I am paid up. I want to know why my newspapers have not been delivered every day.

    Customer Answer

    Date: 08/26/2024

    Still waiting on how they are going to give me credit for 14 papers I didn't receive since I pay by credit card monthly I won't get my next credit card to sometime in the middle of September thank you for trying to help with this situation 

     

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