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Business Profile

Student Loan Services

Student Alumni Counseling Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Student Loan Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/15/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Alumni counseling service around 8/31/22 said they would help with my student loan forgiveness but I had to pay a certain amount so I've been paying 200 since 9/9/22. I received a letter in November from ********** my student loans consolidation that said they didn't receive any payment from any one. They reassured me that Alumni consolidation services are fraud.

  • Initial Complaint

    Date:08/31/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was contacted by Max R******* and Mario S**** informing me of student forgiveness loan. He stated he was an Alumni Counselor Associate that assists with partial or full forgiveness loan. Max stated I had the full forgiveness loan. I am to receive a letter from the Department of Education. I am to pay nothing on the loan. I googled the site and called to confirm if this was a fraud. A Raphael answered and connected me Mario s****. I still don’t know if I gave a credible agent my info. They stated I only needed to 4 monthly fees of $240.- that will be taken from my cash app card. I gave info and last 4 digits of SS. I needed to give 2 check stubs from the last 30 days of work. I gave info to everything accept check stubs. Sept. 02, 2022 is the first payment that will be drawn. Is this a scam. If so, giving them this info could be detrimental. What should I do?

    Business Response

    Date: 09/01/2022

    spoke to *******, she stated that she did not mean to submit a complaint, but she meant to just ask a question. Please remove the complaint as ******* did not mean to send it and it is not a valid complaint. Thank you

Student Alumni Counseling Center is NOT a BBB Accredited Business.

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