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Business Profile

Epoxy Floor Coating

Penn Ohio Concrete Coatings LLC
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/01/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    May 17, 2024 they did my garage, porch, and patio. The garage floor had about 10 or 12 areas they put masking tape on floor that needed repaired. They ground the areas off, put new chips on and one coat of sealer. They were supposed to be in **** at 10 ******* and it was past 10 when they completed the first coat. They left without putting the second on which I think was a different type of sealer. Looking at the floor you can see every spot that they redid. One spot the chips are coming loose. I have called them several times. One employee stopped and said the name of the second coat that needed to be done. Four times the owner has told me he will stop tomorrow to look at it and has never showed up yet.

    Business Response

    Date: 11/25/2024

    I have contacted *************** and will be inspecting his garage floor to see what exactly is going on. Once I meet with ******, I will send you a follow up email with our response to his complaint-

    Thanks, 
    ***
    Penn Ohio Concrete Coatings

    Customer Answer

    Date: 11/25/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ****** Ramp

    Business Response

    Date: 11/26/2024


    ****** ****
    7:48 AM (35 minutes ago)
    to me

    Good morning,

    We met with ****** Ramp this evening 11/25/2024 to inspect his garage epoxy flooring system that our team installed this season. 

    There are moisture issues going on and we've made an agreement with ****** to re-install a new floor in Spring 2025 under warranty-

    Best,
    Penn Ohio Concrete Coatings

  • Initial Complaint

    Date:07/01/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Upon initial acceptance of the contract delivered March 11, 2024 and a deposit of 50% of the invoice total of $4702.50, Penn-Ohio Concrete Coatings promised to start our job by May 1, 2024. The job instead started June 11, 2024, due to weather, according to the owner. Weather in northeast Ohio is all the reason to avoid making such a promise. Going forward, the gentlemen performing the work had a challenging time removing the glue underneath the tile on our porch. It became obvious after having a conversation with their superior, they were instructed to discontinue their efforts to properly remove and repair the glue or properly repair the cracks in the surface, but instead, proceed with the application of the epoxy. It's clearly stated in Penn-Ohio Concrete's contract that the price may change if they run into issues with the glue removal and repair. I budgeted for such an event. Without having knowledge or an understanding of the process to properly coat my porch with an epoxy product, I did not ask the gentlemen to stop their work. The owner assured he would return the following week to complete the job and I planned to discuss the issue with him at that time. With the owner's assurance to return the following week to finish the job I paid Penn-Ohio Concrete Coatings an additional $1775.00. Unfortunately, the owner has not returned, my job is shotty and incomplete, and I'm hoping for help with a resolution.

    Business Response

    Date: 07/02/2024

    This complaint is very confusing being the customer is scheduled for next Monday July 8th for our epoxy crew to finish small repair on patio. On the other hand customer is filing a complaint that she wants money back. Per our invoice contract we came across exposed rebar which we needed to order special material, there is an approx 1x3ft section that is not completed due to this unexpected repair. This is scheduled for next week and will be completed--- Per contract this would be on customer to pay for special material but our company waived any additional fees- The final work is being completed next week-

    Customer Answer

    Date: 07/02/2024

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.



    [To assist us in bringing this matter to a close, we would like to know your view on the matter.]



    Regards,



    Crystal Jagers

Penn Ohio Concrete Coatings LLC is BBB Accredited.

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