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Business Profile

Hotels

Quality Inn & Suites

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Michelle C.

    Date: 07/26/2022

    This was the worse hotel experience in my life! Pictures were all glamorous but the room was tiny, dark, and very uncomfortable. I had to book a last minute hotel because the owner of the VRBO reservation cancelled on me one week before our Disneyland vacation. This hotel room in Placentia Anaheim booked through Expedia had the worse smell, bad housekeeping, my two key cards took 4-5 swipes ea. time, phone didn’t work but the incident that took me over board was when my handicap husband tripped over the stump in the bathroom entry. Granted it wasn’t a handicap room but I wasn’t offered one at check in either when I said I forgot to request one. He took a fall and cut his toe caused by an elevated stump in the entry to the bathroom from the room. Can you imagine if he fell forward and hit his head on the tub or toilet in this tiny bathroom. Manager Tio Huerta didn’t have the common decency to call us back for a follow up. My husband suffered excruciating pain and we lost hours at the theme park and money due to this hotels negligence. For a total invoice of 1,243.00 manager had the mordacity to only credit back $50.00 but it isn’t the money but rather the principle. I would hate for another person or a child for that matter to take a fall and have a worse injury or in all honesty can possibly DIE! I’m taking all the measures possible to get this message out to the public, hotel property management, and general leaders of this horrible establishment to help prevent this from happening to anyone else. Stay away from this establishment they ought to be ashamed themselves for charging hight prices with low grade service and lack of professionalism and very sad customer service from a management level. I think I’ll definitely pay the extra money for a comfortable and SAFE place to stay like the Hyatt or Hilton just to play it safe. It isn’t worth the few bucks of saving $$$ when traveling with family whole seeking a nice summer vacation :/

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