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Business Profile

Psychologist

Hershey Psychological Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Psychologist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/18/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Complaint Against Hershey Psychological Services (HPS) In March 2024, **** ****** of *** was appointed to conduct reunification therapy as part of a custody case after an investigation confirmed I was the target of parental alienation. However, the reunification process was delayed and proceeded much slower than expected. Despite meeting with the children individually, there was little progress, and both I and other professionals raised concerns about the pace and effectiveness of ****** approach. Although advised to adjust her methods, **** ignored these recommendations and continued with her ineffective strategy. This prolonged process ultimately worked against the goal of reunification, as **** encouraged the children to delay reconnecting with me, rather than prioritizing the immediate healing of our relationship. Furthermore, **** attempted to terminate visits without cause, despite a judges order and direction from the other professionals involved that they should continue. As a result, the alienation worsened, and reunification was never achieved. Since September 15th, I have not had a visit with my children, missing key moments such as Christmas, New Year's, and my daughter CC's birthday. While I seek a refund for the services paid, no amount of money can restore the time lost due to Kates actions. Additionally, I paid over $2,375 for these services but am now told I still owe more than $1,937.50, with threats of collections. When I requested a full breakdown of services, payments, and their business license number, *** failed to respond to my inquiries. Given the failure to provide the required services and the ongoing billing dispute, I am requesting a full refund for services that were not rendered. While I am not seeking damages at this time, I will pursue further legal action if necessary.

    Business Response

    Date: 02/13/2025

    Please see attached response.

Hershey Psychological Services is NOT a BBB Accredited Business.

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