We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Veterinarian

Hershey Veterinary Hospital

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Veterinarian.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/20/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my year old ******** to dr ***** initially on November 12 for facial swelling. This is not my normal vet however I chose Hershey veterinarian because they do dental and my normal vet does not. Dr ***** refused to examine my dog stating that he had been bitten recently although my dog is not aggressive. He prescribed her meds and sent us home. We visited him a total of 4 times over the course of 2 weeks for her worsening condition and paid at least $700.00 to this vet until he finally told us to take her elsewhere because he could not help us I called my normal vet and explained the situation to him and was seen the following day. My normal vet examined her and did the necessary testing that dr ***** refused to do but still charged us for. My normal vet prescribed her steroids and within a matter of days she was back to normal. Hershey veteran hospital and dr **************** kept us coming back and charged us over $700 when he should have just told us on the first appointment that he could not help us.

    Business Response

    Date: 01/06/2023

    January 4, 2023

    To Whom It May Concern, 
    On November 12, 2022, ****, a female 1-year-old ********, presented for examination of swelling below the left eye and decreased ability to open her mouth with pain. **** was extremely fractious and tried to bite the veterinarian at presentation. A tentative diagnosis of infection in the upper left maxilla was made. Due to ****'s behavior antibiotics and anti-inflammatories were prescribed for symptomatic therapy. A phone call was received from ****'s owner on 11/13/2022 and owner reported a decrease in facial swelling and pain. On 11/14/2022 **** returned for a recheck. appointment and owner was concerned about the underlying cause of the swelling which had returned. Owner was offered an appointment for anesthesia and skull radiographs. Owner scheduled an appointment for 11/17/2022. 
    On 11/17/2022 **** was presented for re-evaluation and had returned to normal with ability to open her mouth fully with no pain. Owner elected to hold off on anesthesia and skull radiographs at that time. On 11/21/2022 ****'s owner called and reported that she was doing well, and no swelling was noted. On 11/25/2022 owner presented **** for her left eye bulging from the socket and pain again. Owner was advised to seek a second opinion at the University of Pennsylvania. Advanced imaging of the skull was recommended to find the underlying cause of ****'s issues. On 11/26/2022 we received a phone call from ****'s owner stating that **** had returned to normal, and they elected not to seek a second opinion at the University of ************ due to cost. 
    We received the BBB complaint and see that ****'s condition has improved on steroids. We are happy for ****'s pain relief. Unfortunately, the underlying cause still has not been addressed. We hope that **** will be evaluated with advanced imaging in the future if the problem returns. 

    Sincerely, 
    Kevin *. S*********, DVM

Hershey Veterinary Hospital is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.