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Business Profile

Cannabis

The Dispensary Homestead

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cannabis.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/09/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I made a 62.02 dollar purchase using the companies card system services on 4/6/2024 and was charged "twice" on 4/8/2024 after my transaction had settled . I am currently writing a complaint to report their business practices when dealing with refunding monies accrued from fraudulent charges. I have not been refunded my money and I have been directed to a third-party service provider for more information. I've been assured a refund within 24 hours of contacting the business merchant, and was immediately told to wait indefinitely after the refund was not received.

    Business Response

    Date: 04/18/2024

    A issue occurred with our Credit Card Processor where customers were double charged. as soon as we were alerted to the issue we contacted the credit card processor and they assured us that the effected customers would be refunded. further investigation into this complaint led us to contact the credit card processor again in specific regards to this customer and they were able to show us that the refund did indeed get issued back to the customer.

    Business Response

    Date: 04/23/2024

    On April 6th, 2024 our card reader system double charged every customer who used their credit/debit card that day.  The overcharges did not go into our sales or batch but was an error through our card reader's company.  We ourselves (The Dispensary Homestead) can not issue the refunds since we don't have the funds in our company) has been issuing the refunds on their end and customer should have received their refunds by now or will be issued those refunds soon!

    Thank you!

    The Dispensary Homestead

    Customer Answer

    Date: 04/24/2024



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



    Regards,



    **** ****

The Dispensary Homestead is NOT a BBB Accredited Business.

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