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Business Profile

Auto Insurance

Plymouth Rock Assurance

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/16/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 21, 2023, I filed a claim with my insurance company Plymouth Rock Insurance. It is now August 16, 2023, and Plymouth Rock received $9733.13 from ***** to fix my car. Plymouth Rock has not sent the money to the shop, **** ****** Auto Body in Vineland, NJ. I have spoken with ***** ****** and ***** ********, both who have gave me the run around and also **** the operator, who have just transferred me to voicemail.

    Business Response

    Date: 08/31/2023

    August 30, 2023

    Dear *** *******:

    This letter is in response to the August 16, 2023, inquiry we received from your office relative to our handling of the above-noted claim. 

    On June 21, 2023, **** ***** reported that her 2021 ********** ****** was struck while parked.  On June 27, 2023, we inspected the ********** at *** *****’s shop of choice.  We completed a repair estimate for $5,869.12 and issued a two-party check to the repair shop for $5,369.12, which was the cost to repair less the collision deductible.  

    On June 30, 2023, we received the police report identifying ***** as the responsible vehicle’s insurance carrier.  On July 3, 2023, we spoke with a representative of ***** and confirmed that they were accepting liability and had adequate coverage.  We refunded *** *****’s deductible on that same date.

    On July 24, 2023, we issued a supplemental two-party payment to the repair shop for $3,608.67.  On August 17, 2023, a final payment was issued to the repair shop for $196.96.  Recovery from ***** posted to the claim file August 22, 2023.

    If you have any questions, please call me at ###-###-####.  

    Sincerely,
    Complaint Coordinator

Plymouth Rock Assurance is NOT a BBB Accredited Business.

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