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Business Profile

Shooting Range

Clayton’s Range, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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  • Initial Complaint

    Date:12/08/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/7/2022 We were charged $25 extra because the staff claimed that we "shot the wall twice". When we asked for proof, the staff said he "assumed" it was us because he didn't assign anyone at lane 8 that afternoon, and lane 8 is the spot closest to the wall.Facts:1. The wall the staff referred to was literally full of holes. We are still clueless which holes he's referring to that leads to a $25 penalty fee.2. The staff was only there in the afternoon, not in the morning.3. He wasn't monitoring the range the whole time. He only walked in 1-2 times during the 1 hour we're inside.4. The staff admitted himself that, quote, ""I can only assume" the hole was shot by us, and he "does not have proof".5. The staff agreed that "you can say it's unlucky for you guys to be assigned to lane 8."This is outright ridiculous and unfair. This is simply a situation where, 1. They saw there're holes on the wall 2. We're at the lane closet to the wall, so boom 3. We are the ones that got charged $25 extra. We used the the lane for one hour One adult 20.00 Second person 12.00 2 targets 2.50 25.00 wall damage fee 

Clayton’s Range, Inc. is NOT a BBB Accredited Business.

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