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Business Profile

Wholesale Bakers

Bimbo Bakery USA

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Bakers.

Complaints

This profile includes complaints for Bimbo Bakery USA's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bimbo Bakery USA has 4 locations, listed below.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/04/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased 2 packages of ****** ***** English muffins, that is Thier products.Product was well within best buy date , stale and hard, disgusting. Contacted company about this as I spent my hard earned money ($5.49 per pack)Companies response was dispicable They sent 2 $1.00 off coupons, that is a slap in the face, the product that was bad cost more than Thier disrespectful $1.00 off This is their product they sold. They need to back Thier product , it wasn't of my expectations and as a customer who buys 2+ packs per week In a time of excessive price increases this won't be tolerated

      Business Response

      Date: 01/10/2025

      We have reached out to the consumer twice, leaving voicemails on both occasions. We have informed our mail room of the coupon error that occurred. Full-value coupons have been reissued to the consumer.

      Customer Answer

      Date: 01/10/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      *********** *******

    • Initial Complaint

      Date:08/20/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 7, I emailed ******************** customer service regarding my recent purchase of their cupcakes. I informed this company that cupcakes were no good. The cupcakes were not fresh. I received a response back from this company stating that they were sorry about my recent purchase. The company was mailing me some coupons. On May 25th, I reached out to this company again because I never received the coupons for a replacement. I have no heard back from this company

      Business Response

      Date: 08/21/2024

      Hello *******,

      We apologize for the inconvenience.

      Please reach out to us at **************** so that we can assist you further. 

      Thank you,
      Consumer Relations

      Customer Answer

      Date: 08/28/2024

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: 21781034

      I am rejecting this response because:
      I reached out to their 800 and was told that I would a free replacement coupon and never received it. This is why I reached out to the Better Business Bureau to assist.  

      Regards,

      ******* ******








      Business Response

      Date: 09/23/2024

      Hello,

      We have already sent coupons to this consumer in May 2024 upon initial contact. We will follow up with the consumer and resend the coupons.

      Customer Answer

      Date: 09/27/2024

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: 21781034

      I am rejecting this response because: I have not received  anything from this company.  Please do not close this account until I receive the coupons from this company.  The company does not follow through. 


      Regards,

      ******* ******








      Business Response

      Date: 10/02/2024

      According to **** tracking, the replacement coupons that we sent again arrived to the consumer on October 1, 2024 at 1:02PM.

      Thank you,
      The Consumer Relations Department

      Customer Answer

      Date: 10/04/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ******* ******

    • Initial Complaint

      Date:08/05/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My mother is highly allergic to High Fructose Corn Syrup and her eyesight prevents her from reading the tiny list of ingredients on the box. I've decided to make her a list of certain products to avoid, but the *********** website does NOT list ingredients, NOR allergens.So I called ************ (Aug 5, 2024, @ 9:39am) and spoke with a young lady (*******?), told her my issue, and she said she had a document she could read to **** said ok, but ONLY if it dealt with High Fructose Corn Syrup.She said yes, and that there was something important at the end. She read me a 30 word disclaimer about wheat, dairy, and soy allergens that may be present in the bakery, and the "important bit at the end" was for customers to read the side of the box!!What the ....?!I told her that she ignored what I said: - High Fructose Corn Syrup info needed - it's a customer that can NOT read the side of the box - that what she read to me was completely useless to me - that unless I could identify which products were ok for my mother, I'd simply tell her that ALL of *********** products were bad for her.The girl then offered to read the useless thing to me again!!WHAT THE ....?!?!?!I asked for her manager and SHE HUNG UP ON ME!- NOTE: *********** is owned by Bimbo Bakeries USA, out of Horsham PA, and that's the customers service number I called.

      Business Response

      Date: 09/03/2024

      Hello.

      We have reached out to the consumer. The consumer is not available until Friday, 9/6/2024.

      We will rectify this matter with the consumer.

      Thank you,

      Consumer Relations

    • Initial Complaint

      Date:05/15/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a bag of ******'s Onion Bagel on May 5, 2023 and after a couple of days, the bagels had green mold all over. The bagels were never opened prior to the day of mold discovery. The bagels were kept refrigerated since the bagel was purchased refrigerated. I purchase these bagels all the time and this is the first time this has happened. I've tried to reach out the company in writing and by phone but my attempts has been unsuccessful. It has been a cat and mouse game to reach anyone. I would like a replacement or a refund.

      Business Response

      Date: 05/18/2023

      A message was left for ******* on Thursday, May 18, 2023, at 7:12 PM ET.  I apologized for the lack of communications and appreciated her contacting us.  I told her to expect two (2) ******'s Bagel coupons in the mail and the coupons will be sent early the week of May 22, 2023.  I told her to wait two weeks for them to arrive.  I provided our ************ number to call with any questions as well as her case# *******.  Thank you *********************

    • Initial Complaint

      Date:11/18/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On the late evening of Thursday November 3 2022 I purchased a box on entenmanns brand 12 pack of softener cake donuts for 6.99. I purchased the donuts at at a grocery store located on ** **** ****** **** Westerville Ohio. When I got arrived home to pack up my groceries and taste the donuts they were stale and too pale. I immediately emailed the Entenmanns customer relations department after 1230am on November 4 2022 and attached photographs of the stale donuts requesting a refund. I received no email correspondences back. I followed up with a phone call to the Entenmanns customer service number on the evening of November 16 2022 and they left a detailed voicemail message and they have refused to call and email me directly as I requested. I also emailed the corporate customer relations department of ******'s on November 15 2022 about the donuts after going to the same ** * ****** **** to shop and to complain about the donuts and there was no ****** employee staff to speak with and it was very hot and a gas leak broke out in the store causing me extreme aggravation and discomfort causing me to start to feel sick. I have also followed up a fourth time by emailing the bimbos bakery corporation and I have heard nothing from them. It should not take multiple correspondences and 15 days to process a refund of 6.99 plus tax for ******'s and Entenmanns stocking bad donuts in the ******'s store on ** **** ****** **** and then not being responsive to apologize and to return my money back into my form of payment.

      Business Response

      Date: 01/23/2023

      This issue was resolved on November 17, 2022.  The coupons wouldn’t have been received by 11/22/2022 when you notified us of the complaint.

       

      Stacie provided us the information necessary to complete her quality issue complaint and we sent 2 replacement coupons and an email letting her know to expect the coupons.

       

      Stacie hasn’t attempted to contact us since this time.

       

      Thank you,

      Kevin M****

      Senior Manager, North America Connection Center of Excellence  – Call Center

      Bimbo Bakeries USA, Bimbo Canada, Bimbo United Kingdom,  Barcel USA & Popcornopolis

      Customer Answer

      Date: 01/23/2023

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]



       Complaint: ********


      I am rejecting this response because:


      Regards,



      ****** ******
      Monday January 23 2023 144pm. I have received no coupons in the mail and if this matter was handled in a timely matter back in NOVEMBER 2022 it would not still be lingering until now. It is a whole new year and we are still disputing a 7.00 box of stale donuts from almost three months ago which is horrible. The ******'s on ** **** ****** **** Columbus Ohio, ********** and Bimbos should have solved this matter before Thanksgiving 2022.  It would have been simpler just to credit back my form of payment on November 3 2022

      Business Response

      Date: 01/24/2023

      Thank you for the feedback.  We didn't realize Stacie never received her coupons nor were the coupons mailed to:   **** ********** **, Columbus OH ********** returned to us as undeliverable.   We will be glad to send new updated coupons to her via certified mail to guarantee delivery and for the inconvenience we will sending an extra two (2) coupons for a total of four (4).    We have her email address as:  *************@*****.com and once the certified letter is created, we will email her the tracking number to assist and aide her in the delivery of her coupons.

      Customer Answer

      Date: 02/02/2023

      I have reviewed the response made by the business in reference to complaint ID ********

      On Saturday January 28 2023 I finally received a response and resolution from Bimbos Corporation & **********. I received several blue and silver coupons in my mailbox.  I hope if and when I go to another grocery store I don't purchase anymore stale ********** cake donuts or the special discounted coupons will be useless. 

      Thank You 

      Regards,



      ****** ******

    • Initial Complaint

      Date:09/17/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Your bread Natures Harvest Healthy Habits got moldy and we had to throw it out. There IS NO DATE - The smell after opening it was so strong we had to freeze it in a ziplock bag. The bread did not look moldy at all. It just reeked. NO DATE. ******* La Habra, Ca. There is no company called Natures Harvest . How are people supposed to know that Bimbo is the company who manufactures Natures Harvest. Please send check for $6.00 for the bread, as the coupons do not scan at the market cash register. ********** Proof OF Purchase NO DATE We bought it last week. Sept. 12 and today is Sept. 17. 5 days and it is moldy. I am 79 years old and could have gotten really ill. YOU MUST HAVE A DATE.

      Business Response

      Date: 09/19/2022

      We will contact ********************** and let her know a refund will be generated and sent to her.

    Bimbo Bakery USA is NOT a BBB Accredited Business.

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