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Business Profile

Bed and Breakfast

The Inn at Westwynd Farm

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/08/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My fiance and I put a deposit down on this place back in May of 2022. We were going to have a wedding here and spend the weekend with a few friends/ family. Our wedding date and date of rental for venue and hotel rooms are for May 6th 2023 and that same weekend for that date. That is 8 (ALMOST 9) months from NOW! (08/08/2022)Due to some new health issues of family members we have to cancel. Plus there was a time that we were constantly trying to get a hold of them and they wouldn't answer emails or phone calls.And "The Inn at Westwynd" is having no remorse and will not give us a refund for ANY of it. They state that it says on their website that they don't give back refunds for deposits for cancellations. I haven't seen that in any of the attached documents we have recieved from the Inn keeper. We have put down a 250$ deposit on the wedding venue and have reserved 5 rooms for family members who may have been able to come. They physically told us that we could've used the money from any of the reserved rooms towards our total at the end if family didn't make it or they decided not to rent the rooms.Now we're are out 375$ that they refuse to give back. We are honestly just looking for the refund back. We would understand if it was the week of the event that we were cancelling but this is absurd! This is over 8 months in advanced of cancellation notice!All we want is a refund and we will be ok.

    Business Response

    Date: 09/01/2022

     Our response directly to the complaint is as follows.

    "The guest was advised upon making the reservation that a $25 non-refundable fee is charged to the card placed on file for  each room.  We do offer to use this deposit as a credit for a future stay should a cancellation occur. Our $250 wedding deposit is also stated to be non-refundable at the point of making the reservation due to securing vendors and their own non-refundable deposits. We had contacted our vendors to reserve the date for this couple and incurred their deposits.

    Our cancellation policy is noted on our website at *********************************************************************** and all guests must agree to these terms and conditions when they book their time with us."

The Inn at Westwynd Farm is NOT a BBB Accredited Business.

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