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Business Profile

Physical Therapist

Drayer Physical Therapy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Physical Therapist.

Complaints

This profile includes complaints for Drayer Physical Therapy's headquarters and its corporate-owned locations. To view all corporate locations, see

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Drayer Physical Therapy has 2 locations, listed below.

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    • Drayer Physical Therapy

      8205 Presidents Dr Hummelstown, PA 17036-8621

    • Drayer Physical Therapy

      5300 Derry St Fl 2 Harrisburg, PA 17111-3576

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:06/28/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On my first visit to Drayer on 3/30/2023 I was informed my visits would cost $85 which I paid before treatment was rendered. This was fine for all my visits, final on 3/30. About 5 weeks later, I got a bill from drayer for an additional $84.94. I called, they said because my first visit cost more. I asked for an itemized statement. I got it in the mail and it makes no sense. Their statement, under the “you owe” column says $0.00 for that day. I called in, they claimed it just “carried over” but each visit day “your balance” says $0 until the last visit, which I have a receipt for. I called again, a manager was supposed to be calling me back. No one did. Then, I got a bill from a different company. I went to the drayer site to pay it because the print from this other company’s statement was very poor quality so with all the scam and fraud these days, I wanted to make sure it was drayer. I submitted the payment and a screen popped up that it was a duplicate payment. Called in again, waited on hold forever, had to call in a second time because I got kicked off the first call and left a message for a call back. Haven't gotten a call back. Called the location I went to, she was going to reach out to someone, called me back without being able to answer any of my questions. Still waiting for someone to call me. I did get an email confirmation for my payment. I just want to make sure I don’t get dinged on my credit report. Also, I want some answers about their ledger system. Seeing the other complaints here, Im not the only one who has experienced this. I’m considering submitting this to the IRS as well. In my 20 years of management I have never seen a ledger system like this.

      Business Response

      Date: 08/14/2023

      Drayer PT is in receipt of the above-referenced complaint. Our goal is always to provide exceptional services. We regret this was not the consumer's experience. A member of Customer Support Management previously tried to contact the consumer, but was not able to reach her. This issue has been resolved and the consumer does not have any outstanding balance.

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