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Business Profile

Pizza

Palermo's Pizzeria

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pizza.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/20/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/12/23 we ordered a large pizza and a soda from Palermo's. The cost was $19.24. They ended up charging our debit card/bank account $919.24. As a result we overdrew our account and were charged fees. My husband went to Palermo's and spoke with the owner. The owner insists they only charged us $19.24 and refused to credit us our money. My husband offered to show him our bank statement, but he did not want to see it. My husband went to our bank (*********) and they contacted ******************* (Palermos' bank) and they claim only $19.24 was charged. Our bank feels this is fraud and they have started an investigation. However they can't promise we will get our $900 back and if we do, it could take up to 90 days. This is a lot of money. We are unable to pay bills because of this. We want our money bank.

    Customer Answer

    Date: 04/20/2023

    Hello. Our address is **********************************************************

    Thank you,

    ****

    Business Response

    Date: 04/27/2023

    Our costumer was refund it in full 

    Customer Answer

    Date: 04/27/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    *************************

Palermo's Pizzeria is NOT a BBB Accredited Business.

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