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Business Profile

Roofing Materials

Lifetime Home Exterior Industries, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roofing Materials.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/31/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for a Metal Roof and Lifetime warranty on May 11 2020. In the past year I have sustained major water damage from the roof installed. An employee came to my house 2 months ago and said he did a temporary fix and and would be back in 3 days. He never came back to make a permanent fix to the leak. Ive called him 5 times with no response. I contacted their main office 4 times with no response. I want this company held responsible for all the damage to my home, pain and suffering and to finally fix the issue that the Lifetime warranty demands. Thank you for your help in this matter. Larryludwig

    Business Response

    Date: 04/27/2025

    To Whom It May Concern

    The installation department inspected the roof system and discovered that the cause of the leak was at the chimney cap. Mr ****** was advised that he needed to consult a chimney company to replace the cap with a new stainless steel type 

  • Initial Complaint

    Date:03/06/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    new roof installed with a lifetime guarantee in 2018 roof is leaking have contacted company by phone and email and nothing has been done to fix problem except for them to inform build zoom for contractors that i would have to pay for repairs.

    Business Response

    Date: 03/23/2024

    The installation crew remedied the factory design issue that was the cause of the problem.

    Customer Answer

    Date: 03/23/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ***************************

Lifetime Home Exterior Industries, Inc. is NOT a BBB Accredited Business.

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