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Business Profile

Candy

Crazy Outlet Candy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Candy.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/09/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Crazy Outlet Candy won't refund my money. March 27, 2024: Placed order (Order #****).March 28, 2024: Crazy Outlet Candy canceled my order without a refund.April 1, 2024: Emailed asking for my refund, they have not responded.

    Business Response

    Date: 04/17/2024

     Please see attached screen shots showing the customer was immediately refunded once Shopify notified us this was a potentially fraudulent order. We did not want to fulfill it, (only to have this person contact their Credit card company and file a dispute against and end up getting this product for free)...because that is usually what happens with fraudulent orders. We are not exactly sure why this person is claiming that he never received his refund, because there is clear evidence that he was immediately refunded.

    Customer Answer

    Date: 04/17/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I dispute the claim that I was immediately refunded. I was not, which is why I filed this complaint. Furthermore, there is nothing fraudulent about me or my banking account. You all missed out on what would have been a loyal customer. Now, I'm a loyal customer to another company. Nothing fraudulent about that. 

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this is a resolution. 


    Regards,

    *********************


Crazy Outlet Candy is NOT a BBB Accredited Business.

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