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Business Profile

Heating and Air Conditioning

Energy-Star Services, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

This profile includes complaints for Energy-Star Services, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Energy-Star Services, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/03/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We signed the contract on 2/15/2022 to have a 20k ****** whole house generator installed. They installed it on 12/10/2022. They have yet to finish the electric panel installment correction that are necessary so that we can have the township come and inspect the installment of the generator. They still have not filled a permit with the township. I have been calling regularly every month and am told they are waiting for the electrician. I need this job completed properly and have the township verify the installment as correct. **** the owner/manager does not return phone calls or messages.

      Customer Answer

      Date: 04/25/2024

      There has been no further correspondence from Energy star services.  There has been no resolution or response offered by the company.  I did reach out to the office manager for help but to no avail.

      Customer Answer

      Date: 10/01/2024

      [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      At this time, I have not been contacted by Energy-Star Services, Inc. regarding complaint ID ********.

      Regards,

      ****** *****

    • Initial Complaint

      Date:09/01/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I hired this business to put a whole home generator in my home in 2020. At the time of hiring I was told by the salesman that all the permits needed would be acquired by them. In 2022 when hiring an electrician to replace a breaker box he informed me that he needed the copy of the permit before he could start. I then contacted my township to retrieve it and they informed me that a permit was never obtained. I’ve contacted this company since approximately june 2022 with no p/w and they keep giving me the run around. I was blatantly lied to and I’ve even texted with an employee from this business and at this point he’s stopped answering my text messages. This is my last option before my wife and I seek counsel to resolve this matter. All I need is the proper permits so I can hire an electrician to replace breaker box.

      Business Response

      Date: 10/14/2022

      We apologize for the delay but we are in the works of submitting all permits. I have personally worked with the electricians and the operations manager on all the sketches and diagrams needed for the permit. I will submit the permit by the end of next week. *** ******'s generator is working perfectly and we were just out there this week for the yearly maintenance. Due to this inconvenience we will extend the system maintenance plan an additional year. 

    Energy-Star Services, Inc. is NOT a BBB Accredited Business.

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