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Business Profile

Pet Boarding

Best Friends Pet Hotel

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Boarding.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/20/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,I just spent $278 to board my dog for 3 days. I was not supposed to be charged for today because he was supposed to get a bath but the woman who called me said it was a mix up. To make things worse, when I picked my dog up I was told he can't stay there anymore because he could jump the fence! I said excuse me? They said"2 days" ago my dog jumped the internal fence and he can't stay there anymore. I was not called 2 days ago!!!!! Also, he had a reservation for starting August 26th to September 5th. I said what was Best Friends going to do since we are less than a week away. They said call the jersey location. They did not offer to call for me they told me they would have room. Which of course they did not. I am less then a week away from going away and have no place to board him. I find this whole thing suspicious. Why was I not called immediately as maybe I could have gotten another reservation somewhere else. Although I doubt it as these reservations are made months in advance. I would like to speak to a manager or someone that can help me explain how you could leave me high and dry. Classless. Utterly unprofessional.

Best Friends Pet Hotel is NOT a BBB Accredited Business.

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