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Business Profile

Heating and Air Conditioning

East Coast Comfort, Inc.

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for East Coast Comfort, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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East Coast Comfort, Inc. has 2 locations, listed below.

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    Customer Review Ratings

    1

    Average of 1 Customer Review

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    Review Details

    • Larry B

      Date: 06/30/2025

      We have been with East Coast Comfort since they began when ** ******** and ******* ********* started the company in 2006, and we have never had any complaints about them in almost 20 years, until **** **********We schedule routing maintenance, so we do not have equipment failures and outages. We have repeatedly been asked by Ms. ********* of East Coast Comfort to reschedule our maintenance appointments, and we have always acquiesced. This occurred again a few weeks ago, and we rescheduled for last week. Ms. ********* again called the day before our scheduled maintenance appointment last week, asked again to change the appointment because of the volume of emergency calls they were receiving, and we agreed as long as Ms. ********* promised we would be given priority scheduling if our system went down.The next day, our air conditioning failed, and I contacted Ms. ********** A technician came to our home on the afternoon of the next day, but he said parts had to be ordered, and it could be days before they would arrive. I have emails supporting that we requested Ms. ********* to order the needed parts, and she emailed back that the parts would be $1500.00 and labor $500.00. Though we made it clear from our emails that we wanted to get the system repaired as quickly as possible, she did not order the parts and would not grant us priority scheduling. When we learned of this betrayal, we contacted ******* ********* Heating, Cooling, Plumbing, and ******************** They worked us into their schedule for same-day service.I have an email exchange that proves how disdainful Ms. ********* was to longtime customers of ******************, both of us senior citizens, and one with a cardiac condition. A request we made to Ms. ********* to speak with owners Mr. ** ******** or Mr. ******* ********* was ignored.

    East Coast Comfort, Inc. is NOT a BBB Accredited Business.

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