We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Wholesale Industrial Products

Gaia Enterprises Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Industrial Products.

Complaints

This profile includes complaints for Gaia Enterprises Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Gaia Enterprises Inc. has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/06/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased SafePaw last year and sprinkled on my driveway and walkway - I noticed last year my driveway was crumbling up where I threw the pellets - I actually thought I was going crazy since this was labeled to be safe for concrete. This past week I threw some more down and for sure now my driveway and walkway is crumbling up where it was put down. I'm looking now to have to replace my walkway and part of my driveway due to the crumbling concrete. do not buy SafePaw

      Business Response

      Date: 03/21/2023

      In regard to the complaint, we did not receive any formal complaints from the customer and had we, we would have been in touch to rectify this matter immediately. Our policy is to gather the history of the customer's driveway, as there are many overlooked factors that the homeowner may not be aware of. Some of these factors are related to the age of the concrete, prior products used prior to Safe Paw, if it was sealed or not, and many other factors. 

      Furthermore, on our product label, we state to test the product in a small area before use and to not use on concrete less than one year old. We do not have exact installation dates or information, which makes this complaint potentially false, as we had no recourse without prior notice. 

      Also, we write hundreds of concrete safety articles about the use of our product to help customers to learn about ice melt safety. More than ANY other company that produces ice melt, we do our best to  make the customer aware. 

      Thanks!

      ****** ******

      Vice President

      Customer Answer

      Date: 03/21/2023

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]



       Complaint: ********



      I am rejecting this response because: My driveway is over 2 years old and I do not like the idea that the manufacturer feel I would make something up or it was a fake response-  The manufacturer made sure to put in very small print what could

      happen to your concrete.  Who would think if it is safe for pets it would crumble your driveway.  


      Regards,



      ***** ****
       

      Business Response

      Date: 03/30/2023

      *****,

      Please reach out to me directly so we can get detailed information. I am attaching our incident report for you to fill out. Also, we would like pictures and your receipt of the product and of your driveway installation. These are honest and respectful things to ask. There are many reasons a driveway can crumble when any ice melt is used depending on how the driveway was installed and if it was sealed and other factors. We write many articles on this to support customers who hopefully look into proper care of their driveway based on the type of installation. Most people do not look into this. 

      Also, I could not find you in our email searches. If you truly have not tried to reach out to us directly, we do not understand why you went as far as the BBB to avoid a resolution with our company. We hope to hear directly from you moving forward.

      Email me at ******@gaiausa.com so we can work together. 

      Customer Answer

      Date: 04/04/2023

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]



       Complaint: ********



      I am rejecting this response because:
      You attach a form for me to fill out - no where to send this information -  The original complaint is back from February and you want exact dates -  my complaint was make people aware of what can happen to your driveway for something

      that suppose to be safe for pets.  You request a receipt I'm not sure who I bought the item from last year.  It is your product and you are only explaining about the fine print on the bottle



      Regards,



      ***** **** 

      Business Response

      Date: 04/13/2023

      Hello *****,

      Please follow our instructions to help resolve this matter. I believe I included my email address to send the form to. If you would like a physical address, here it is. You can also reach out to our company directly and email us from our website incase they do not list email addresses on BBB's site. Please help us help you resolve this matter as we would like to close it and I would hope you would as well at this point. Thanks!

      ******@gaiausa.com

      www.safepaw.com

      Gaia Enterprises

      103 Roy Lane

      Huntingdon Valley, PA 19006

    Gaia Enterprises Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.