We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Hotels

Comfort Inn

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hotels.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/20/2025

    Type:Facilities Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Feb 18 2024 checked out of comfort inn after staying there on and off for about two months, had to go to the emergency department on February 17 not only me but my two chil**en and was treated poorly when I reported the incident the room they had me in They moved me right next-door to the room they took me out of that had a door that went into the same room, they took me out of in that room had signs of bedbugs and I also reported it blood stains on the sheets and they refused to give me another room never called exterminator They called the maintenance guy nor did they tape the room off and was not offered a refund.I had to wash all my clothes and put them in bags before I left had bite marks all over me. I have videos and pictures. ** prescribed me and my kids ********** and mometasome furoator

    Business Response

    Date: 02/26/2025

    We are in receipt of the complaint from ********* ******** for her stay at our hotel on 2/14/24-2/18/24.   Attached are copies of her stay information and final bill showing she stayed all 4 nights. 

    As General Manager, I was present when Ms. ******** came to the desk.  What was shown as "bite marks" was more of a rash not indicative of bed bug bite patterns.  No "bite marks" were shown to us on any of the children.   Also, her complaint was made on the third day of her stay.   Bed bugs will not wait two days to start biting.   They will bite as soon as they sense a host. 

    Any time a complaint for insects/bed bugs is received there is a strict protocol that must be followed.   Immediately upon complaint, myself and the Maintenance Manager accompanied Ms. ******** up to room *************************************** her presence.   No dead or live bed bugs or bed bug residue was found.   She had stated there was blood on the sheets.  However, that was found to be dye from the candy the kids were eating.   Blood stains will turn brown from oxidation and these stains were bright red in color.  

    Ms. ******** was offered a change of rooms and room 305 which is next door was available.   She accepted this offer and stayed the remaining two nights.  

    Room 303 was not treated due to no evidence being found.   Furthermore, we received no complaints from consecutive occupants of the room which would solidify that they were not present.   Bed bugs will not go away without treatment.   They will only become a bigger issue.

    At no time during the past year did Ms. ******** reach out to request a refund nor did she dispute the original transaction with her credit card.   On our end, this complaint was settled with an acceptable resolution at the time of incident.   Further, since no evidence was found we will not offer a refund.  

Comfort Inn is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.