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Business Profile

Weight Loss

Cool Fat Burner

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Weight Loss.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/15/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought the vest and ice packs for $176 in May 2023. The website says full refund if not satisfied. I was not satisfied so I returned the items. Several weeks later, the company said they won't refund the money without a tracking number. The website does NOT specify this for refunds. They said to check with the post office. They don't keep tracking number info beyond 2 weeks. It's now at least one month since I sent it back.The owner is refusing to refund my money.

    Business Response

    Date: 10/16/2023

    I never received the letters, so I didn't know about this complaint until just now, as the physical letters weren't forwarded to me.  (Why not email me instead?)

    ** *********'s description is inaccurate and misleading.  She says we will not refund an order without a tracking number.  That is not true.  We will not refund an order UNLESS IT IS RETURNED to us.  ** ********* never returned her order, so we never refunded it.

    If she did return it and it was lost by the USPS, then we would still refund it, but only then do we require the tracking number to show she actually shipped it.  She refused to supply a tracking number.

    We do not refund orders if someone merely claims they shipped it; we need them to actually return it to us, before we can process the refund.

    Customer Answer

    Date: 10/26/2023

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: ********

    I am rejecting this response because:

    Regards,

    **** *********  

Cool Fat Burner is NOT a BBB Accredited Business.

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