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Business Profile

Auto Repairs

Mark's Auto Service and Repair LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/26/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our car was placed in the garage for an oil leak on May 15th, 2023. We placed multiple calls in regard to the car and what they found the problem to be. It took multiple calls to finally get our car returned 4 weeks later, and paying over $1600.00. We received our car 6/16, and after parking it in our driveway over night we found oil continuing to leak in our driveway. We made multiple calls to get back in to this garage to get our issue fixed. Finally receiving a call on 6/23 to bring the car in on 6/24 We took the car in in the morning at 9 and they said we would hear from them at the end of the day. My husband went to the garage at 2:30 pm that day and the garage was closed, with no update on our car. We went in at 8am on 6/26 and the garage was not open during their documented business hours. We left a message on his machine. No call back. Called again at 11:30, no call back. At 12:00 I received a text message that he had a personal emergency and his mechanic quit, and he would get yo my car at some point. I asked for a refund since my car wasn’t fixed the first time, he stated he would eventually get to it as he feels he “thinks” he may know what is wrong. I explained $1600.00 later that is too late. Long story short he told me I could pick up my car in his lot with the keys in the visor, and no refund! This is terrible business! And, my car is still broken and I am out $1600.00. Please help!

  • Initial Complaint

    Date:12/14/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a vehicle get repaired in his shop... The vehicle was there for 2 years... I got it out to find that he caused more underlying conditions and been in the other shop since... I had parts stolen he refused to replace them even tho it was at his shop. Now I am still paying on a vehicle that has been non running since... He put all the sensors in the wrong ports on the engine and fried the computer.. I filed a police report when the items were stolen he lied said he had no cameras. And when I went to question his and show him a lead he said I had cameras all along but why did he lie to the police when this happened? I showed him pics of my part that was stolen from the kid that stole it he said hmmm interesting and let it go... I asked him what can we do about it he said it's not his problem well it was stolen from your garage and yea ******** my insurance replaced them but my point is he did not assemble it properly and now I still have no vehicle it's been 3 years now... Any advice

Mark's Auto Service and Repair LLC is NOT a BBB Accredited Business.

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