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Business Profile

Fitness Center

YMCA OF Indiana County

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fitness Center.

Complaints

This profile includes complaints for YMCA OF Indiana County's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

YMCA OF Indiana County has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • YMCA OF Indiana County

      60 Ben Franklin Rd N Indiana, PA 15701

    • YMCA OF Indiana County

      752 S 6th St Indiana, PA 15701

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:07/28/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The YMCA has a community pool called Mack Park Swimming Pool. My daughter has been a Y member for around 4 years. She has had a group of girls harassing her and her friend, mainly my daughter. They have threatened verbally, by voicemails, texts, social media platforms that she was going to get "jumped" by them when she was at this pool when she wasn't expecting it. She had reported it to staff they laughed, shrugged it off made snide comments to her, as they are all younger lifeguards and staff that alot are friends with this group of girls that basically run the pool. My daughter has had her things thrown in trees at the pool, knocked off a bench inside the facility on a concrete floor and drug by her ankles across the floor having her shoes torn off her feet. Again staff wouldn't do anything. I as the mother witnessed these girls pull In see her and a friend standing alone and them run throw there things inside run back out & come after them until they walked up to me the girls ran away into the pool gates again. The girls left, Later that night they returned my daughter asked the actual staff manager of the pool of shed be ok there that night because they'd been chased earlier in the day the manager said you have 2 feet don't you you can run. This pool is one way in one way out door oast the staff booth mind you. All a sudden all 4 girls came after my daughter at 9:30 at night she was screaming help and they ran past them knowing the girls n wnat was happening did nothing my daughter ran 1/4 mile n hid in a random yard. Police were called by us they refused to do anything because staff said they didn't see it because another staff member told them keep there mouth shut to the cops. No security cams for helpSo justice wasn't served. Staff wouldmt help, the CEO was contacted via email with no response. My daughter can no longer go to the pool in fear as the girls threatened her life. Justice failed her, staff failed her and these girls are still there enjoying it.

      Business Response

      Date: 07/28/2022

      **** did send a lengthy email on Sunday, 7/24 at 9:06 p.m.  The email was substantial in length and contained several different things that she was concerned with.  In doing my due diligence, I've been contacting and meeting with all of the individuals on our staff and leadership team to attempt to verify the information shared by *** ********.  Shortly before noticing I had received the email notification from the BBB I had emailed *** ******** inviting her to come in and discuss the situation with me sometime next week.  It is my hope we can clarify and verify many of her statements based on the information I've obtained in my investigation.  Ultimately, the YMCA is very concerned about the safety of all of our members and program participants and we would never knowingly allow one of our participants to be in danger.

      It is important to note that ** ********** daughter has already chosen to returned to the pool after the date of the alleged incident.

      Customer Answer

      Date: 07/28/2022

      The ceo that was originally contacted with all the Information has misinformed you! IVY HAS NOT RETURNED SINCE THIS INCIDENT. If he read correctly he got tgus email sent Sunday evening at 9:06pm July 24th. The incident happened Friday night the 22nd during there neon night event and throughout the day leading up to it snd the past cpl months prior with the other incidents of these girls. So no he is very unclear apparently of the dates and can't see when I emailed him and when I said it happened.

      Business Response

      Date: 07/28/2022

      If she has not been there I apologize for misstating that.  I will look into that as well and see where the inaccuracy is before we meet on Wednesday.  Thank you.

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