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Business Profile

Pharmacy

Diamond Pharmacy Services

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/30/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was a resident at Paramount Senior Living for 30 days (mid-November to mid-December 2022) and Paramount uses Diamond Pharmacy for prescriptions. I have attached a PDF document, DiamondDrugs-2023-03-25.pdf, that describes my concerns in detail. Briefly:
    1) My first contact from Diamond was on 25 March 2023, a threat to turn the account over to a collection agency.
    2) Note that threatening to involve a collection agency was the FIRST contact from Diamond.
    3) I have been billed for quantities of medicines I did not consume at Paramount and that were not provided to me when I left.
    4) The charges are far higher than they should have been based on my Aetna Medicare coverage.

    I believe that I owe Diamond perhaps $150 to $200 and will gladly pay that as soon as Diamond adjust the balance.

    I have:
    1) Responded to Diamond via email on 25 March 2023. No response.
    2) Sent a copy of the response on 28 March 2023. No response.
    3) Sent an additional copy of the response to the "info" address at Diamond on 28 March 2023. No response.
    4) Sent a notice stating that I am filing a complaint with the BBB on 30 March 2023.

    Thank you.

    Customer Answer

    Date: 04/04/2023

    I have attached a PDF version of the letter from Diamond Pharmacy and apologize for omitting it from the original posting. As noted in my complaint, this is the first and only communication I have received from the organization.

    Thank you!

    Customer Answer

    Date: 04/24/2023

    Diamond has still not responded other than by sending a revised statement. It is still $100 or so more than I feel it should be, but I am paying it. If you can list this as closed but not resolved, that would be more accurate than showing it as resolved.

    Thanks!

Diamond Pharmacy Services is NOT a BBB Accredited Business.

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