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Business Profile

Building Contractors

RamJack

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Building Contractors.

Complaints

This profile includes complaints for RamJack's headquarters and its corporate-owned locations. To view all corporate locations, see

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RamJack has 2 locations, listed below.

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    • RamJack

      11075 Parker Dr Ste 3 Irwin, PA 15642

    • RamJack

      2101 Ardmore Blvd Pittsburgh, PA 15221

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/24/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Attached letter has detailed summary of discrepancies. Complaint is that RamJack did not complete the signed scoped of work in full or in a reasonable amount of time. I verbally and in writing expressed concern about these items and was ignored. Of concern is the improper install / service provided for the following items: 1. Waterproofing - Completed by a third party company per SOW. The front half of the house was completed by RamJack using APOC 301. Sales manager Chris C****** noted Mar-Flex would typically be used which is a WATERproofing product. APOC was used which is a DAMP-proofing product and was not installed per manufacterer specification. Surface was not cleaned/pressure washed first and installed only one coat... not to mention its NOT a waterproofing product. (Note: 3rd party waterproofer installed a very heavy coat on the back of the house with insulation and noted that the house was not properly prepared). Half of service area is NOT properly waterproofed. 2. Egress Window - We are under contract for a combination 31x41" window/egress/ladder system which was not installed. I have a 31x31" window with no ladder and a make shift (not integrated) cover that blocks the window from opening. I do NOT have a viable egress. 3. Drainage - Back corner of my home is an area of water intrusion. They installed a replacement window well below grade and draining towards the back corner of the home. Additional repairs left include 3 service request to Verizon for broken internet line/box, composite shakes on the back of my house were damaged and just glued into place (poor workmanship), tree stump to dig up at front corner of house, replace/modify makeshift egress window cover so it can open, caulk/paint/seal egress window, correct grading at back corner of home. I am not paying for incomplete service or improperly installed products. RamJack will not be able to provide evidence any of these items were properly installed or completed.

      Customer Answer

      Date: 10/08/2024



      I dont know if this would help but my desired outcome for a billing adjustment can be a little more specific. I have already paid half of the total contract for  $12,750. I am happy to call that the total payment and not asking for anything to be returned. In scoping out the project originally one of the bids they provided was for approximately $11600 which is effectively the amount of work they actually did correctly so it appears to be a fair number to pay another $1000 on top of it. Trying to be reasonable here...

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