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Business Profile

Fitness Center

CrossFit Supernova

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fitness Center.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/23/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,
    I need assistance on getting a refund from this business, there is no refund policy on their website nor any information anywhere regarding policies. I am not going to a place where I felt uncomfortable, literally only went to 2 classes.
    I have reached out to them via email for a refund/resolution and they stated since it processed they could not refund.
    this is for $150, they can keep the more expensive fee they charged for "on ramp", which is a waste of money.
    It is suppose to teach you the fundamentals of crossfit and it was more of a test on what you could do.

    Business Response

    Date: 04/03/2023

    ******* signed up for our On Ramp Course (beginners classes)in January. After she completed it, she then signed up for a membership. She was billed for February on 2/1. She came to classes during both the 1st and 2nd week of February. On 2/13 she emailed to ask if she could cancel her membership. I told her I would stop her billing for March and that she was welcome to come for classes for the remainder of February since she already paid. She then asked to be refunded, but our membership agreement (signed by all members before starting) clearly states we do not offer refunds. She was within our 15 day cancellation policy for the following month. So, she was not billed for March or any time after.

    Attached is a picture of our cancellation policy (initialed by *******).

    Let me know if there is anything else you need to clear up this matter.

    Thank you for your time,
    Kevin S******

CrossFit Supernova is NOT a BBB Accredited Business.

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