We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Heating Contractors

Germek L Heating & Cooling

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating Contractors.

Complaints

This profile includes complaints for Germek L Heating & Cooling's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Germek L Heating & Cooling has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/12/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received quote for mini split system on April 8, 2025. Proposal was signed April 23, 2025 and returned. Per Agreement, 1/2 down was to be paid before job and the other half was to be paid upon completion. Paid in full. Work was completed June 2. Mini splits installed and within 8 hours systems failed. Called germek. Came out and was able to get one unit to blow cold air and the other attached to the outside unit continued to blow hot air on cold setting. Both units failed after service man left again. Service said that they had sent in a call for a technician from ****** to assist. Im not sure if he did or not. Waited all the next day with no calls or services. Now a week and a half with nonworking equipment and -$15290. Approaching another weekend without air if not resolved by tomorrow (6/13/2025.) Called everyday and mini splits do not work. They say we will call when in office tomorrow and continue to tell us this everyday with no resolution. I just want my air conditioner to work per agreement and what I paid for.If they cant fix it then I would like for them to send a daikin technician out or find someone who can fix it. I already have holes in my house from them drilling and I would really like my familys air conditioner system to work without being blown off everyday with no solution. I have no solution as to what is wrong or how to proceed further.

      Customer Answer

      Date: 06/20/2025

      From: ***** ********* <************************************************>
      Date: Thu, Jun 19, 2025 at 10:17 AM
      Subject: Complaint number 23462988
      To: ****************************************** <******************************************>


      L Germek came back to my house to fix my mini splits on Monday June 16. They have been working since. 
      Thank you, 
      ***** *********

    Germek L Heating & Cooling is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.