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Business Profile

Plumber

Geiger Plumbing Inc

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

2

Average of 1 Customer Review

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Review Details

  • Robert B

    Date: 07/06/2023

    Robert B

    Date: 07/06/2023

    Service received was okay but the billing was deceptive and unethical.I was told on the phone there would be $40 charge for a service call and an additional $125 an hour for time and labor. The technician came the next day and was able to get the hot water heater working again by blowing through an obstructed tube with his mouth. He was on the premises ***** minutes, showed us how to do this ourselves if it happens again, and said we would receive an invoice. We were billed $40 for the service call as expected but $125 for time and labor. I complained in writing when I paid the bill. A representative called and explained their policy is to charge a minimum of $125 for time and labor.I asked him and he agreed to run my complaint by the boss, Mr. ********************* who did not respond.I paid $165 for a few minutes of service for something which I could have been told over the phone how to correct. I originally called them because they installed this water heater when the prior one, that had a home warranty/insurance policy, had to be replaced. The insurance company had chosen them. I can no longer trust this business and will not be calling them again.

    Geiger Plumbing Inc

    Date: 07/07/2023

    ***************************,I do see that we were recently at your property to fix an issue with your water heater. As discussed with you prior to arriving our labor rate of $125 per hour with a 1 hour minimal and a $40 dollar service call is what our rate is for a water heater call. you agreed to these charges. The water heater was out of warranty for labor but still covered under warranty for parts. I am sorry you are not happy with our prices but these were given to you prior to us coming out. I do not see how you can no longer trust our company when everything was presented to you prior to the work beginning?

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