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Business Profile

Auto Repairs

Barberio's One Stop Auto

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/16/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On september 1 I believe it was I took my car to this autoshop to repair a leaking hose. The connection piece for the water pump hose was leaking. I had previously diagnosed the issue before I brought it. They told my they could fix it. A few days later they called me say that they had to open the engine because they believed there was a cracked water pump housing and told me they wanted 1450 to fix it. I felt like this was not true so I questioned Mike the owner. He began to curse me out and then said he refused to fix the car he would put everything back together. I asked him why he was reacting this way and he claimed to have lost money for labor. I told him we could resolve the issue in person. He told me he would put everything back together and I could come in a few days to pick up me car. When I arrive to pick up my car ...I told him I would give him 150 for labor and time which refused while handing me my keys. I went to my car and opened it. To my dismay all of my belongings where tossed about the car. I went back into the shop to confront Mike only to discover that he left in the 2 minutes it took me to discover my car. I brought another employee over to the car and complained. He told me Mike would call me. When I started my car I noticed my check engine light was on...I drove the 6 blocks to my home and parked the car very upset. The next day I went to get my tarp out of my car and discovered that my tarp, my tools, my battery and starter cores were all missing from my car. I returned to the shop and confronted Mike and at that point he gave me some tools. I took my car to ****** auto in Monroeville. They confirmed that it was just a hose leak and repaired the problem 89 dollars. 3 weeks later the car shut off with a no spark issue. I took it back to ****** auto and they told me that when Mike took my engine apart they didn't put the Orings and seals back properly and caused the engine to flood. I believe this was intentional

Barberio's One Stop Auto is NOT a BBB Accredited Business.

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