We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Electrician

Villi Electrical Group Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electrician.

Complaints

This profile includes complaints for Villi Electrical Group Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Villi Electrical Group Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/20/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I asked for a quote to install a standard 120v just to charge for daily driving and to get a quote, it required a 125$ service visit, which is fine. What is not fine is I was told I would get a quote back in 1 day for parts and labor from the service representative. This quote took 3 phone calls and a week to finally get back to me with the work I requested and I believe that this is too long just for a quote based on the guidelines they gave. The quote was only given after the third attempt. So I requested a refund for service visit because of the long delay, it was not given.

      Business Response

      Date: 10/03/2024

      Villi Electrical Services response to complaint ******* filed with BBB. 


      The customer made an appointment to get a quote on 9-13-24 for a complete install for a 120V electrical line. At that time, he was told there would be a fee of $125.00 for us to come out and assess the area for a quote. Customer agreed and an appointment was scheduled. Our Electrician handed in the paperwork when he returned to the office at end of day Friday, which is our normal procedure. Customer was told by electrician he would receive a quote within a few days. 


      Our office and material supplier are not opened on weekends. 
      Monday 9-16-24, a requested price for material was sent to supplier, we were waiting on return quote. Customer called our office for his quote said he was told he have it in 1 day. I told him that our service manager had gone home sick and we had not received our suppliers pricing back yet, that it may be a few days. 


      On Tuesday 9-17-24, customer called office again to complain and demanded a refund back for not getting his quote. I explained that the $125.00 fee was for the initial service call and that was told to him at the time he scheduled appointment. 


      I received the supplier quote for material and had his quote to him by 1:21 pm that day. 


      ***** ******** for ******* *. Villi 
      ***** ********, Administrator- ******* *. Villi, owner Villi Electrical Services 


    Villi Electrical Group Inc is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.