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Business Profile

Insurance Agency

Jeff James Agency

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Agency.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/09/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Made a payment for insurance late. I made a payment on the 14th of October. The payment was processed. I find later they stated that my policy was canceled. Tho no notification was ever made to me. I only found out, after I filed a claim, tho when i filed the claim it states what my current coverage was as of 11/6 which states I had coverage. but the very next day, the claim agent stated I don't have coverage. The claim agent said to reach out to Jeff James Agency to get a refund for my payment. I've reached out via email, no response. Over all, the under handed nature of this whole situation is ridiculous.

    Business Response

    Date: 11/15/2023

    Anna * M**** - office manager-

    I received an email from our agency owner to assist Sheri Mcclellan as he was out of the office--she sent the email at 1:21 pm 11/07 and I responded 2:59 pm 11/07--with this email---

    Good Afternoon *****—
    Jeff is out of the office and
    asked me to assist you---I am showing, as you stated, the policy cancelled on
    10/10—I am showing that Jessica reached out on 10/06 to advise of the
    cancellation on 10/10 – -- I looked at the billing account and the payment of
    173.68 that was paid on 10/14 was the final premium that was still owed on the
    account due to the Sept installment was returned from the bank – according to
    Nationwide billing account there is no refund due at this time.

    I have attached a copy of the email showing times and response, a copy of the cancellation letter, collection notice as well as the notes from our CSR Jessica calling her to advise her of the late payments-- with noted time and date of calls

     

Jeff James Agency is NOT a BBB Accredited Business.

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