Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Asbestos USA came to remove tremolite asbestos from vermiculite insulation under upstairs flooring on Tues, 8/1/2022. Down payment for the job was $100; expected total cost was $1200. Total cost not paid as card on file was frozen to prevent further payment due to nature of the situation. The business committed to provide a safe asbestos abatement, but this was not achieved. Safety precautions were not taken, and 3 people (myself, boyfriend, and his dad) are at risk for serious health concerns due to asbestos exposure. We are at risk because the vermiculite was spread throughout the house when it was brought downstairs. Nobody has been able to live in the home since. Besides potential health concerns, all materials within the home may now be affected by the airborne asbestos (clothing, furniture, electronics, etc). An environmental specialist had to be hired (additional $700) to determine the macrons of asbestos now located throughout the home instead of just in one area upstairs. They are coming Fri, 8/5 to determine amount of damage created by Asbestos USA. When speaking with the environmental specialist (*****), they mentioned that Asbestos USA was not a licensed company. A professional cleaner costs $3500.During the 8/1 abatement, Asbestos USA office was contacted during the procedure due to concerns related to the lack of safety precautions. The business offered to knock $100 off the cost of the job, but that was point. They still offered a certificate to show the home was asbestos free. This was not taken due to concerns that asbestos is now spread throughout the home. It should also be noted that the business suggested for nobody to be home during the job. I believe this is because of the lack of safety precautions taken such as asking the homeowner for a shovel, lack of sealing off an area containing asbestos, removing hazardous materials in trash bags, and transporting hazardous materials in personal vehicles. People may be in danger bc of Asbestos USA.

  Business Response

  Date: 09/09/2022

  Theis is complaint is total untrue here are the pics to show removal this client has not paid their bill. This client was doping work before we got to the home there was dust from them already there not us. We followed all productions including   using our negative air machine and the contractor worn suits and masks. This client told me to use the window to throw the asbestos out the window in which i told him we we lose our license if we did that, we Hepa vacuumed the area as you can see bagged the asbestos in asbestos bags and removed from home.

  
  

  This client simplily is trying not to pay the bill.  They could not even produce asbestos in the air from the test they got when i asked him. He told me is was not my business. WE ARE FULLY LICENSED AND INSURED. 

  CLEAN UP WAS DONE BY HEPA VAC THERE WAS NO ASBESTOS IN THE AIR