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Business Profile

Dentist

Dental Solutions of Jenkintown

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/04/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My son received dental service between September 15, 2021 to November 12, 2021. I was told by the dental office that the out of pocket cost would be $4909.50 in which I was financially responsible for, I applied for a care credit card in which the dental office charged for the payment. My son's name is ***********************. The insurance was ***** dental and the ID number was *************. I spoke with ***** a few months ago and I was informed that the out of pocket cost for service should have been $3484.50. In October 12, 2022 a refund of $95.00 was issued to my care credit account. I am still owed $1330.00. ***** completed an investigation and I received a letter from ***** on August 24, 2023 that stated, they requested the dental office to refund me the overpaid monies and to allow 4 to 6 weeks for the office to complete this request. Today I spoke to the manager of the Jenkintown office ( ******** ) to check the status of my refund, she stated that she sent the information that was requested to corporate and she does not know anything about a refund. I asked her for the number to corporate and she would not give it to me, then she rushed me off the phone and said she had to go to meeting. I am very upset that they are giving me a hard time to do what is right! I work very hard for my money and hope that you can help me. The phone number to ***** is ************* The case ID is *************. Patient account number is *******

Dental Solutions of Jenkintown is NOT a BBB Accredited Business.

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