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Business Profile

Dentist

Newagedental, Dr. Kirill Vasilyev

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dentist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/03/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/27/24, I had an appointment to get a full x-ray and evaluation of my teeth. I was told by the assistant that I would be able to get my teeth cleaned after the x-ray. However, Dr. ********************** Vasilyev came into the room and explained that I would have to get a deep cleaning which requires approval from my dental ins (United Concordia) and after the approval, I can make an appointment to get my teeth cleaned. I called back in a couple weeks and asked were they paid for my visit and if they have approval for my cleaning. They said no. I called back a couple weeks after that and was told no. I reached out to my dental ins. and they provided me with proof of payment which was 02.20.25. I contacted ******************** again, and they said that they're not in receipt of payment. I contacted my dental ins. again they provided proof which I forwarded to ********************************** I want my records, and they won't release them. It's now about to be March and they won't release my records.

    Business Response

    Date: 03/17/2025

    Hello,

    I am responding to the complaint from *********************************-******, please see all attachments.

    The patient called to get her records and we have stated that we did not get paid from the insurance company and ones we do we will release the records with in 7to 10 business days since we are very short handed, after i have explained everything to the patient she started screaming at me stating that the insurance paid and that I don't want to release the records  and that she will make a complaint with the BBB and when i asked why and what was the reason for that she hung-up on me.

    I have attached all the insurance answers with the insurance payment that was submitted to us and highlighted the dates that so you can see that we were paid on 2/20/25 and i have received the payment a week ago.

    We have been trying to reach ***** so we can release her records but we had no luck doing so.

     If you have any questions or concerns please let me know .

    ****** ***** (office manager)

     

     

     

     

     

     

    Customer Answer

    Date: 03/18/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They finally sent my records.   

    Regards,

    ***** ***********-******

Newagedental, Dr. Kirill Vasilyev is NOT a BBB Accredited Business.

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