Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/02/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greetings:

  I was contacted by Mr ******* of Bryner Chevrolet early Tuesday 2/4/25. He ask if I would accept ****** to resolve this matter. I was supposed to return a phone today but my time would not permit. 
  
  This matter is still fresh & I have not settled for his offer of ****** I wish he would honor the ****** which is what I based my decision on to do business. Which means I would be receptive if he offers ****** refund he probably still makes a profit

  Business Response

  Date: 02/10/2025

  I spoke with Mr. **** concerning the repairs / replacement of the 2 lost key fobs. The original cost estimate of $642.53 was for the parts only there is no included programing in that estimate. That did not include the moving of the vehicle into the shop and the extensive programing that is required when both keys are lost on a push button start vehicle. When the vehicle was originally brought to the shop, we had no available space inside the shop to accommodate Mr. ***** vehicle. I contacted Mr. **** directly to attempt to work out this issue. At the time of the service, I reduced the bill by $100. When I contacted him on 2/7/25 - I offered him an additional $150 to help the issue. After a conversation that I had on 2/10/25 Mr. **** declined my offer. I feel that I have done all I can in this situation. If Mr. **** reconsiders my offer, I would be glad to refund him at a later time.

  ** *******

  
  

  Customer Answer

  Date: 02/11/2025

  Good afternoon please keep in mind that the service representative my first contact ******* ****** presented me with a bill ****** with no explanation other than thats the bill. Additional charges later were in excess of *******. And later reduced to final bill of 1093.03.

  Had I been aware of such cost involved I wouldve exercised other options. The work was done on my vehicle without my prior approval. 
  Mr ******* did offer ****** by phone on 2/10/25 I asked him if he would consider refunding me ****** the cost of programming one key. I rejected his offer he did not consider mine thats where we are.

  Customer Answer

  Date: 03/03/2025

  My memory serves me , I recall verifying the cost of a key with Mr ******* during our most recent call according to the document/bill is ****** was my request for satisfaction.  He declined and that concluded the phone call.

  In my humble opinion not much to ask when I feel Im being deceived 

  Business Response

  Date: 02/26/2025

  Our last conversation I asked Mr. **** what he was looking for. He requested all of the labor to be returned. At that point I offered to split the charge. He declined. I think we can agree that the initial charge he was quoted was for parts only. That quote was directly from our parts department. I regret to say that the last offer will be my last...

  Business Response

  Date: 03/04/2025

  The last phone conversation with Mr. **** was him asking for the complete labor charge. I responded with a goodwill 50% split of $150. Mr. **** declined my offer and concluded the conversation. I feel that this was a fair compromise to his initial ask of all of the labor charge.

• Initial Complaint

  Date:05/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought my car to Bryner dealership on 5/15/23 because the car was stalling & shutting off since 5/13/23 & the engine light came on. I took the car to auto zone on 5/14/23 they did a diagnosist test the code determine it was a power train issue. Bryner did a diagnosis test & claimed that the car needed an oil change because it was a 66% of oil life left. I explain the car had an oil changed done in late March/ early April. Bryner claim they would do the oil change, reset the codes, 20 mins after leaving the dealership the engine light was back on & the stalling & cutting off continued no resolution. This oil change was not needed nor did it resolve the problem & than when i called the service manager ******* back she did not get on the phone & told the young lady that I needed to schedule an appointment and the only available appointment would be 5/30/23.

  Business Response

  Date: 05/22/2023

  The vehicle was low on oil regardless of oil life percentage. The oil change was a suggestion to be sure the correct amount of oil and oil viscosity was in the engine. This could have been the issue with the code that was recorded for the check engine light. Unfortunately, this did not correct the issue. The soonest appointment that we had available is 5/30 because of the holiday. We will access the Service Engine light at that time...

• Initial Complaint

  Date:02/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I'm rejecting this response because **************** was not there for the interaction. Please view the attached notes. The notes suggest that I declined critical services. The services included replacing the rear tire  the mechanic noted as "Bad dry rot all over." I wasn't extended an opportunity to have it replaced. I found it unusual that after waiting two hours, no one came to complete a diagnostic review of the vehicle with me. When I went to the service manager to inquire about the vehicle at 3:30 pm and ask for my phone charger, the car was already pulled to the front. 
  
  There was never any intention to have what Bryner classified as "critical concerns" addressed that day. It could be because, as **************** explained to my husband, "...that they were slammed on Friday." An oil change should not have caused this sort of failure to the catalytic converter- but that along with the other critical concerns should have been communicated to me with an opportunity to have them addressed immediately. The exhaust the vehicle emitted in/outside the car was hazardous to family and to the environment. There is no way the car would have passed an emissions inspection.
  
  When **************** and my husband talked, he offered to refund the oil change cost. However, I wasn't offered anything the day-of-service for my inconvience of waiting 2.5 hours for an oil change. I stand-by feeling taken advantage of and the vehicle not being safe when it pulled off Bryner's lot. 
  
  Regards,
  
  *************************;
  
  ications and to not mentioned replacement is negligent. This dealership is taken advantage of their female customers, damaging their vehicles in exchange for potential revenue, and forgoing safety as a top priority. The car was towed to another Chevy dealership in the area for review. I want a refund for services rendered at Bryners and any cost associated with the repairs needed to make the car safe.

  Business Response

  Date: 03/03/2023

  I read the owners complaint and already had a conversation with **. ***************** concerning the catalytic converter and the tire. These two issues were brought to the attention of ************** at the time of service. I need to emphasize that this 2015 ******, with 98k miles was brought to our dealership for a simple oil change, filter and tire rotation. We perform a Multi-Point Vehicle Inspection of every vehicle that comes for service. This vehicle was driven from our service lane, into the shop and returned to the owner in the service reception area. I explained to ************** in our phone conversation that the technician noted the noise and excessive smell from the converter the minute the vehicle was started and brought into the shop. Performing that type of service by no way, shape, or form would cause that type of failure. I do however take offence to the allegation that we caused these issues and that we take advantage of female customers. Bryner Chevrolet has been in business for 90+ years. A large part of our organization is comprised of female employees. Because of the strong allegations of negligence and taking advantage of female customers I have no intention of making any monetary adjustments at this time.

  Business Response

  Date: 03/30/2023

  I completely stated my position in the previous correspondence. I would be happy to refund the amount of the service for the extended wait and inconvenience as stated to **************. I have no interest in participating in repairs that had absolutely nothing to do with a simple oil change service.

  *******************

  Customer Answer

  Date: 03/30/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  Despite the lack of taking 100% accountability on the part of Bryner, I reviewed the response made by the business in reference to complaint ID ******** and I want the cost of 87.92  returned to me via check.

  Regards,
  
  *************************