Complaints

This profile includes complaints for The Galman Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The Galman Group

  261 Old York Rd Ste 110 Jenkintown, PA 19046-3726

• 

  The Galman Group

  450 Byberry Rd Philadelphia, PA 19116-4024

• 

  The Galman Group

  PO Box 26091 Philadelphia, PA 19128-0091

• 

  The Galman Group

  214 Price Ave Narberth, PA 19072-1843

• 

  The Galman Group

  6100 Henry Ave Philadelphia, PA 19128-1502

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/20/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Galman Group stated they did not offer 6 month leases only 12 month leases. However, they would offer one to me. The renewal policy is 90 days for a 12 month lease. However, I thought that because they offered me a 6 month lease they would follow the landlord tenant law that states that 6 month leases have a 30 day lease renewal period, instead they treated the 6 month lease like a 12 month lease with the same 90 day lease renewal policy. I signed my lease in October 2024 at a higher short term rate ($200 more extra a month) at the request of The Galman Group for the flexibility of a 6 month short term lease. I thought with this added inflated cost I would have the flexibility to move within 5 months before the 30 day lease renewal for a 6 month lease.After living in my apartment for 2 months Galman Group sent me a letter stating I would have to renew until October 2025 for another 6 months which would keep me in the unit for a year at a higher rate only after living there for 2 months. My relocation has been finalized. Galman Group can keep my security deposit and I will vacate the property 8/1. Last rental payment 7/1. The security deposit can count as August rent so its just a 2 month early termination (September/October). I should have received a renewal April 2025 not January 2025.This was an unethical, unfair, and manipulative tactic to force me into a one year lease and they took advantage of my personal circumstances by changing their lease options to manipulate me into signing for a year. A 6 month short term lease does not have a 90 day renewal. Additionally, this unit smells awful. There is a strong odor from the tenant downstairs that has not been resolved. Maintenance has confirmed there is a strong odor in the unit. The Property Manager offered me another unit. I dont want to move into another unit. I would like to vacate from ****************** under my original 6 month lease 5/1 or the proposed recommendation above of 8/1.

• Initial Complaint

  Date:02/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am filing a complaint against ************* (The Galman Group) due to misleading information, poor communication, and unfair withholding of my holding deposit.On February 22, 2025, I applied for a two-bedroom apartment, paying a $192 application fee and a $500 holding deposit, after being assured I could move in by February 28, 2025. Since I had to vacate my previous residence that day, this was critical.Despite multiple follow-ups, we heard nothing until February 28, when we were suddenly informed that our application was approvedbut with a move-in date of March 7. This was unacceptable, as we had nowhere to stay in the interim.Additionally, the application process was extremely unprofessional. We were given a list of required documents, which we provided except for a bank statement that required more time to obtain. We were then told to submit everything by noon the next day or our application would be canceled. Despite missing the deadline, we were contacted after noon for more documents, including some not originally requested. We complied but received no update until the afternoon of February 28.Given the lack of communication and urgency, we secured another apartment that approved us within 24 hours, ensuring we wouldnt be left without housing. At 2:42 PM on February 28, Sophias Place finally called to approve us, but we had already moved. We requested to cancel, but they refused to refund our $500 deposit.Their delays and mismanagement forced us to seek alternative housing. We request a full refund of our $500 deposit. If unresolved, we will escalate this matter further.Sincerely,***** *****

  Business Response

  Date: 03/05/2025

  Good Morning,

  We would like to thank you for bringing this situation to our attention.  We do apologize for any confusion and miscommunication during the application process and we are very disappointed that we were not able to complete this process in enough time to have you as a new resident of our community.  Please be advised that the refund of your hold deposit is being processed currently and usually takes less than a week to be returned to you.  Good luck with your new apartment home and please consider a property managed by The Galman Group in the future.  

   

• Initial Complaint

  Date:12/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for an apartment on 12/4/2024 which I had to pay the nonrefundable application fee of $64.00 and a refundable $500 fee for holding the apartment if I were to be approved. When I was denied, I was then informed that the $500 would be refunded electronically to my account with in 3-5 business days from 12/5/2024. It has been over the allotted time provided by the company so on 12/12/2024 I followed up again via email and was informed they would look into it and give me a call. On 12/13/2024 I called the main office again at ********** and spoke with Bria who was told by her office manager ***** she would look into, no response again. So, I placed a call to the main corporate office myself at ********** and kept being transferred to voicemails. I just would like my $500 back as soon as possible, this type of behavior is poor business practice. I have attached the emails showing communication between the leasing coordinator.

  Business Response

  Date: 01/06/2025

  Thank you for taking the time to express your concerns regarding this matter.  We are sorry to hear about your experience since we do strive to provide a positive experience for all of our residents, prospective residents and guests.

  After investigating the details of this complaint I have been assured that the $500 hold deposit, although had been originally delayed, has been refunded to Ms. ******** and she has confirmed to our property manager that it was received.  

  We do value your feedback and are committed to addressing any concerns you may have now and going forward.  

   

• Initial Complaint

  Date:06/14/2024

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the past three months (since March), the apartment directly below mine has been undergoing loud construction work. Since I have autism and am extremely sensitive to noise, the constant barrage of loud hammering bothers me greatly, especially in the early morning when I'm trying to sleep. I have brought up this issue with someone in the management office of my apartment building and in an email to the management headquarters, but no action has been taken, and I am unable to obtain a firm timeline for when the construction will finally end...I believe my right to peace and quiet within the privacy of my own home is being violated, and I need to know what legal actions I can take to put an end to this..

  Business Response

  Date: 06/19/2024

  Thank you for taking the time to express your concerns regarding this unfortunate situation.  We are sorry to hear about your experience since we do strive to provide a positive living experience for all of our residents,

  After investigating the details of your concerns we have been advised that the construction is expected to be completed by the end of this week, Friday, June 21, 2024.  Unfortunately, there are often delays with renovations due to delayed materials or unforeseen problems that needed addressing before the renovation could proceed. 

  We certainly appreciate your patience during this project; however, the construction crew only works in the apartment during business hours and would not be responsible for noise that you are hearing after hours and on weekends.  It has been brought to my attention that you had a conversation with our Property Manager that the noise is disturbing you late at night and on weekends.  At that time, you were not sure where the origin of the noise was so we feel it may be helpful to send a letter to all residents asking everyone to be mindful of quiet hours so as not to disturb your neighbors. This letter will go out by the end of this week, Friday, June 21, 2024 as well.

  We do value your feedback and are committed to addressing any concerns you may have now and going forward. 
  

   

• Initial Complaint

  Date:06/11/2024

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/7/22-2nd bedroom (my daughters room) outer wall leaking. I reported this to the Forest Station leasing office on the same day and submitted a maintenance request to fix the leak. Roofers came out and adjusted the draining system. 5/18/24-2nd bedroom wall and ceiling started leaking. I called the emergency maintenance line, submitted a maintenance order and called leasing office as well as sent the leasing manager an email. I was told that the roofers would be out to fix the roof on 5/22/24. I reached out to the leasing office on 5/23/24 due to no update on the status of the repairs in 2nd bedroom. Was told that the roofers repaired the drain. I notified ******, the leasing manager, that the 2nd bedroom was still leaking and that the roof needs replaced because this has been an ongoing issue.On 5/30/24 Shalae emailed me and stated that upon further inspection I was right and that roof did in fact need replaced and that the roofers will be out no later then the end of the following week to replace the roof, which would be the week of 6/2/24-6/8/24. Today is 6/11/24 and still no roofers and no update. Since 5/18/24, mold has begun to grown in my daughters bedroom (2nd bedroom) . The wall and ceiling remain damaged. No one is able to use the 2nd bedroom due to the current inhabitable conditions the room is in.

  Business Response

  Date: 07/01/2024

  Thank you for taking the time to express your concerns regarding this matter.  We are sorry to hear about your experience since we do strive to provide a positive living experience for all of our residents. 

  After investigating the details of this complaint we have been assured that the roof has been replaced as of 6/17.  All drywall repairs have also been completed and the resident was given a credit towards their rent for any inconvenience related to this leak.  We certainly do appreciate your patience while we completed this project.

  We do value your feedback and are committed to addressing any concerns you may have now and going forward.
  

• Initial Complaint

  Date:06/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Moved into *********** this Saturday. this was NOT a great experience for his FIRST TIME APT. He got the upgraded unit with *************** and renovated (higher rent each month)z We paid EXTRA to have everything moved in (all furniture, TVs hung up, pictures, etc. They are know saying the property did NOT do it correct and upgraded everything except the lines for washer& dryer. They admitted it was their fault and full renovation was not complete. They then stated he could move to another apt at NO COST (how?!!!? Electric already on, renters insurance, etc) and they would NOT MOVE HIS ITEMS NOR HANG HIS TVS OR PICTURES OR ONLY OFFER A $300 CREDIT. Yes I have the woman on camera stating Yes apologies we will get the ************** set right up). We have video of everything from move in date & also walk thru prior to moving in.

  Business Response

  Date: 06/11/2024

  Thank you for taking the time to express your concerns regarding this unfortunate situation.  We are sorry to hear about your experience since we do strive to provide a positive living experience for all of our residents. 

  After investigating the details of this complaint we have been assured by the Property Manager and Regional Property Manager of *********** Apartments that an agreement has been reached and that you will be transferring to a different apartment on Saturday, June 15th.  Additionally, a monetary concession was granted to help with the moving costs that was agreed upon by all parties involved. 

  We do value your feedback and are committed to addressing any concerns you may have now and going forward. 
  

• Initial Complaint

  Date:05/21/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted an application on May 8th, 2024 with this company the Galman group for *********************************. Once I submitted the application they immediately took $500 as a hold for the apartment which I was well aware of because its stated in the policy. Fast forward on May 13th I was approved but I was told that I needed $3,000 within 72 hours to pay first, second month rent and security deposit to keep the apartment . But my move in date was not until July 15th. I did not have that much money available since I still had to pay my bills at my current residence. The policy doesnt state no where on the website that you need all of your move in money within only 72 hours after your approved. If I would have been aware or advised about that I never would have wasted my $500 for the hold deposit. I work hard to earn what I do and for the company to not even refund the money that I had to pay for the deposit shows that this company does not have compassion towards possible residents and they just want your money. I am totally shocked Ive never experienced this in my many years of renting. All the years Ive rented, move in money wasnt due until it was time to sign the lease which was a few days before move in date.

  Business Response

  Date: 06/19/2024

  Thank you for taking the time to express your concerns regarding this matter.  We are sorry to hear about your experience since we do strive to provide a positive living experience for all of our residents. 

  It is our policy to sign the lease and pay all monies due within 72 hours of the application being approved.  This is stated on the application; however, we understand that you may not have seen it when you filled out the paperwork.  Our leasing team also lets people know of this policy at the time of the tour. Due to the apparent miscommunication we will be happy to refund you the $500 hold deposit if you are still not prepared to sign the lease and pay the balance.

  We are sorry to lose our opportunity to service you apartment home needs at ******************* and wish you well with your future home. 
  

  Customer Answer

  Date: 06/25/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I do have to mention that the team did not advise me that all of the money due will need to be paid within 72 hours when I called about the apartments and was sent emails of the virtual tours.
  
  Regards,
  
  ***********************
  
  

• Initial Complaint

  Date:04/22/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My hot water heater leaked and damaged my condo in May 2023. There were two insurance claims made and my personal insurance paid its portion in July of 2023. I was out of the country until August 2023 and when I returned I called the Galman Group to find out where the insurance money for the Condo Association's portion was as I heard nothing while I was away. After a long delay I was finally paid in the end of November, but their check BOUNCED on December 7th. I was told that the insurance check was received but the accounting department had put the money in the wrong account. They offered to pay me in installments, but that would drag the process out. I finally received the rest of the amount of money I expected in January, but when I met with the restoration company we found out that I did not receive the separate check for the mitigation work. I contacted the Galman Group seven weeks ago (March 3rd) and they said the same thing- the money was put in the wrong funding source and they have to wait until they get more funds in the proper account. My reconstruction still hasn't started! I am living with exposed cement floors, my furniture pushed into the interior of the rooms limiting access, no door on my master bath, exposed bases of the cabinets, a cutout wall, and more. I cannot proceed to contract with the restoration company until I have the budgeted money in my accounts. **********************'s mishandling of the insurance money has forced me to live under conditions that are bordering on inhabitable. THEY have experience with this issue and should have known there was a separate check and alerted me when they finally paid the first part. Something suspicious is going on there.

  Business Response

  Date: 04/25/2024

  Thank you for taking the time to express your concerns regarding this unfortunate situation.  We are sorry to hear about your experience since we strive to provide a positive living experience for all of our residents.  After investigating this issue we have learned that you did receive the check on Wednesday, April 24, 2024 and that you confirmed this via a telephone call with the property manager. 

  We do value your feedback and are committed to addressing any concerns you may have now and going forward.  Please feel free to reach out to our office if you need any additional assistance going forward. 
  

  Customer Answer

  Date: 04/26/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21610489
  
  I am rejecting this response because: they make it sound like the issue was resolved on their own accord, but they ONLY gave me the money DUE me (TWICE) when I threatened to report them to the BBB, went to the police, and consulted an attorney. I want this report to stand on record. Also, they said the check would be delivered to me and that was not the case. I had to go pick it up. I have been inconvenienced and living under conditions that are not comfortably habitable for more than 8 months! This needs to go on record in order to warn any future clients.
  
  
  Regards,
  
  ***********************
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:04/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My qualm with this business began over a year ago because of a tenant smoking in their apartment causing it to come in my apartment. This took over a year for any action to happen, but still to this day, I still have cigarette smoke coming into my apartment from my neighbor. Next, my shower tile fell and shattered at my feet after having a work order in for over a month asking for it to be repaired. The shower tile was cleaned up and I had a gapping hole in my shower for another two months. Finally, fed up I called the office for the last time and they finally sent a contractor out after three months. While this work was getting done, my cat was put up, but the maintenance technician opened my room door and he walked out. Though he was not in the way this same maintenance technician decided to scare and chase my cat into a closet with items that could kill him and shut the door so there was no way for him to get out. This is all being recorded with a camera. I left work early after seeing its been an hour and he is still in the closet. I immediately told the office and expressed my extreme disappointment and anger. I told them he is never allowed to enter my apartment again. I also told him this verbatim. To my shock, the very next day he enters my apartment. I left work early yet again to ensure my pets and belongings were safe. I tell the office yet again, and ** told it was a mistake. I requested my locks to be changed and twice in a row, I made arrangements and no one comes. I am so fed up and disgusted with this management team. Working in property management, I have the utmost care for all my residents and never would give them this customer service. I am horrified and at this point have no choice but to seek legal counsel.

  Business Response

  Date: 04/09/2024

  Thank you for taking the time to express your concerns regarding this unfortunate situation.  We are sorry to hear about your experience since we strive to provide a positive living experience for all of our residents.  After investigating this issue we found that the new on-site team took your issues very seriously once the problems were brought to their attention.  As you may or may not be aware, there has been some staff turnover that impacted your service, which of course, is not your concern and certainly no excuse.   Our new management team addressed the smoking in the building, which is prohibited and a lease violation; however, very difficult to prove in a court of law.  Also, the team immediately had the work in your bathroom scheduled and the maintenance team member responsible for locking your cat in a closet was terminated. At this time, we offered to change your locks at no cost to you for your piece of mind.  It is unfortunate that our maintenance technician was held up with an emergency situation at the same time and showed up late for your appointment.  At this time you refused the service.  Additionally, you were issued a rent credit for the time you were forced to leave work early. 

  We value your feedback and we are committed to addressing any concerns you may have now and going forward.  If you would like to further discuss this matter please feel free to contact *****, our current Property Manager, as she would be available to assist you with any additional concerns.  
  

  
  

• Initial Complaint

  Date:01/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Moldy dirty disgusting apartment. Unhealthy living standards. Window rubble all over window ***** never cleaned. Vents dirty and never cleaned or replaced. Apartment never cleaned or sanitized before moving in. The manager who came in himself said this place is horrible looking then never did a thing to fix anything. Unfinished paint and yellow stains all over the apartment.

  Business Response

  Date: 02/08/2024

  Thank you for taking the time to share your feedback.  We are sorry to hear about your experience since we strive to provide a positive living experience for all of our residents.   After investigating this issue we found that you moved in August, 2023 and the Manager at that time is no longer with us. The new manager was informed of this situation at the end of November and immediately walked the apartment with you and created a  list of items that needed to be addressed.  Our Maintenance team did go to the apartment within a week and was denied access because of your illness, you were asked to let us know a better time.  It was then a few weeks later when you called and gave us permission to enter and maintenance was sent out again.   Maintenance reported back to the Manager that your items were completed and we had no reason to believe you were still not satisfied.  The Property Manager also heard from you on December 30, 2023 when you notified him of your intention to move out, at this time there was no mention of incomplete items.  On February 2, 2024 you again contacted the Property Manager stating that most of the work was never completed.  He did ask what items were still unresolved and never received a response to his question.  When the Property Manager walked your apartment home with you, he assured you that when you moved out your full Security Deposit would be returned due to the inconvenience you experienced at move in. 
  We value your feedback and are committed to addressing any concerns you may have. If you would like to further discuss this matter please contact ***, our current Property Manager, as he would be available to assist you with any additional concerns.  

   

  
  

  Customer Answer

  Date: 02/12/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21176912
  
  I am rejecting this response because:
  
  None of what the business said is true and  nothing was fixed over the time of our whole lease of 8 months. 

  Regards
  
  
  
  
  
  
  
  

  
  

  Customer Answer

  Date: 04/03/2024

  Im waiting for a response and solution. They still owe us money they stole from **! 
  

  Sent from my iPhone

  
  

  Business Response

  Date: 04/05/2024

  Again, we have reviewed your expressed concerns and we maintain our original response and have no further comments to add.